Lead tech enablement, product, marketing, client experience, and IT services for a dynamic health care startup. Responsible for custom software development, AthenaHealth and Central Reach electronic health records, Salesforce CRM, clinical data warehouse, and analytics platforms. Own and develop tech enablement strategy for providers and patients including EHR, practice management, patient web applications and experience. Built custom software platform integrated with clinical and behavioral health EMRs as well as Salesforce. Platform automates creation and dissemination of complex schedules (up to 40 hours per week per patient across 10 therapy types) using matching algorithms, powerful calendaring UI, and deep understanding of patient care plan, waitlist status, authorizations, etc. Developing custom applications integrated with Salesforce CRM and EMR's for care coordination, progress reporting, training, and community generation. Oversee IT, product development, scheduling, enrollment, and marketing teams.

My role jointly reports into the UCLA Health System and School of Medicine. I am responsible for digital strategy and transformation in the schools of medicine, nursing, dentistry, and public health, and bridging school and health system services and capabilities. As such, I participate in the upgrade, deployment, and use improvement efforts of Epic and Axiom (Dentistry) EMRs, development of big data health platforms for operations, finance, research, mobile health, claims, genomics, etc., and provide technology leadership for key institutional initiatives e.g., precision health, genomics, clinical trials management. My 200-person organization provides a comprehensive technology stack, including cloud, infrastructure, support, security, analytics, educational technology, audio/video, instructional design, application development, etc.Current and Completed Initiatives•Consolidate 29 IT organizations and modernize all services e.g., LMS, analytics, decision support and reporting, software development, service delivery, infrastructure, A/V, and security.•Expand and harmonize multiple analytics services through development of new systems (compute clusters, machine learning, Tableau, Power BI, custom applications) and partnerships (Microsoft, Amazon, etc.).•Oversee UCLA Health CISO including risk management, regulatory compliance, NIST, HIPAA, security technologies•Develop Amazon Web Services (AWS) cloud migration for multiple services – IaaS, serverless, big data etc.•Custom product development for financial and student systems, activities reporting, data warehousing, etc.•IT governance: Project Prioritization, Security, Compliance, Data Governance and Analytics, Ed Tech, etc.

Direct a department of 125+ responsible for Storage, Virtualization, High Performance Computing, Application Delivery, Network, Wireless, Voice over IP, Backup, Security, Identity Management, Disaster Recovery, Colocation, Service Desk, Desktop Support, Training, and Regulatory Compliance. Support 7,000 end users, 10,000 computers, 4,000 mobile devices, 1,000 servers, over 1 petabyte of storage, over 30 locations in greater New York City, and 3 data centers.

•Implement ITIL-based service delivery, including incident, CMDB, change management, knowledge management, service level agreements, VIP support, training, and communications•Implement biomedical research-focused 4,000 foot datacenter, with emphasis on high performance computing, server and storage virtualization, and high speed (10GB to the desktop) networking•Implement ServiceNow Service Support Management Tool for service desk, operations, and project management•Create Citrix-based virtual desktop infrastructure (VDI) cost recovered service for 1,000 devices including iPad•Migrate 10,000 users to Microsoft Office 365 for Exchange email, Lync, and SharePoint•Reorganized department around service delivery and tiered support model•Over 99.5% uptime on all major systems (clinical, financial, administrative) over three years•Implemented institutional PCI-DSS compliance for over $75 million in credit card transactions•Created multiple process improvements include change, incident, asset, and emergency response

Leadership and operational responsibility for security and identity management programs – including risk management, policy development, technology infrastructure, training, budget, HIPAA\HiTECH and PCI regulatory compliance. Implemented a comprehensive, multi-layer, proactive security environment including monitoring (log management/SIEM, IDS/IPS, vulnerability management), perimeter (firewall, VPN, remote access) and end-point security technologies (DLP, anti-malware, firewall, encryption, vulnerability patching). Chair of institutional Information Security and Privacy Advisory Committee. Oversee security and privacy within financial (SAP), billing (GE Centricity Business) and electronic medical (EPIC) systems.Key Achievements• Reduced institutional IT risk 65% in 3 years using quantitative risk management framework.• Implemented Arcsight security event manager to triage and respond to >8,000,000 security events per day.• Reduced security vulnerabilities over 50% year over year • Developed and led information security training and awareness program for 6,000 faculty, staff, and students.• Speaker – Educause Conference 5/2008 & 10/2008

Responsible for institutional security compliance including risk assessment, policy development, and HIPAA compliance. Managed projects involving 5-20 people.•Improved password management for 30,000 users by implementing P-Synch self-service password management.•Centralized software delivery by implementing Microsoft Systems Management Server for 5,000 workstations.•Implemented 6,000-user Active Directory infrastructure; Xerox Docushare for 1,000,000 unique documents.

•Senior Systems Administrator for 3-domain, 5,000-user Active Directory forest.•Responsible for Active Directory group policy design and deployment; MS SQL 2000 database administration.

Senior Systems Administrator for worldwide IT infrastructure built to accommodate the needs of a sophisticated engineering and manufacturing company.•Coordinate IT infrastructure across 7 national and 3 international locations (Brazil, Saudi Arabia, and Vietnam).•Engineered and implemented Citrix MetaFrame thin-client application sharing solution for CostPoint ERP system.•Implemented Exchange 2000/2003 enterprise messaging services and SharePoint intranet portal.