An accomplished service manager with a strong track record in addressing and resolving technical issues for live services, and ensuring the delivery of high-quality services across various industries. Devoted to customer satisfaction, retention, and growth by adeptly evaluating client requirements. Demonstrated expertise in executing strategic service plans, securing profitable contracts, optimizing cost structures to boost business profitability, and effectively managing supplier governance to deliver contractual obligations, service level agreements, and risk management. Proficient at fostering collaboration among cross-functional teams to enhance operational efficiency and organizational profitability. Skilled in promptly managing and escalating incidents to restore predefined service levels. An exceptional communicator with robust problem-solving, negotiation, and time management skills to efficiently handle multiple tasks in deadline-driven environments.