Works across multiple VA contracts, supporting VBA’s Office of Strategic Engagement (OSE), Benefits Assistance Service (BAS), VHA’s Office of Organizational Excellence (OE), and others.Works directly with VA leadership to film and produce focused video messaging and vlogs for both internal VA and external stakeholder delivery across multiple platforms, often with same-day or next-day delivery.Produces VBA’s “Transition Talk” interview series, using virtual communications technology to bring critical VBA messaging to stakeholders around the world during the COVID-19 pandemic and reaching over 10K viewers.Outlines, storyboards, films, and produces scripted video and animated motion graphic content ranging from 30 seconds to 30 minutes.Works on-location to bring local VA stories to a national stage with photography, video, and interview support at VA Medical Centers and campaigns across the country, including events in Pennsylvania, West Virginia, Virginia, Washington D.C., and Alaska.Develops document and graphic designs across a variety of digital and printed materials, including PowerPoint presentations, fact sheets, infographics, web content, and document templates.

Filled a number of positions as needed, including Live Production Manager, Marketing Designer, Digital Design Manager, and On-Screen TalentDesigned animations and motion graphics for live broadcasts, published videos, and social mediaProduced a variety of digital delivery formats including social media (Twitter, Twitch, YouTube) interactive PDF, and mass email formsOversaw a team of 4 freelance graphic designers to ensure digital design standards were met relating to the established brand, style guide, and visual identityPartnered closely with new live event sponsors and marketing teams to design a unique brand and messaging strategy for each produced live eventUtilized project management skills to run multiple concurrent campaigns, at times delivering materials for 6-8 unique events per monthCoordinated a multi-platform social media presence to increase audience engagement by over 200%Used web and social media analytics and aggregation programs to track pertinent information and influence

Managed multiple ongoing graphic design projects (combined print and digital design) for 3 national and international sales and marketing teamsCollaborated with internal marketing teams to establish brand, style guide, and messaging strategies for all produced collateralDesigned content for a full range of print and digital marketing collateral, including website design, PowerPoint (PPT) presentations, electronic publications, application interfaces, technical manuals, white papers, trade show displays, data visualization, and motion graphicsCommunicated with internal marketing teams to apply collaborative knowledge of graphic design concepts to all marketing projects Organized production and delivery schedules by working closely with internal marketing and client service teams as well as external resources (vendors, web designers, partnered companies)Regularly refreshed copy and collateral to stay up-to-date with industry trends and differentiate Digital Barriers from the marketplaceEnsured that all print and digital design solutions maintained high standards and met unified branding and visual identity best practices Utilized a strong knowledge of web formats and standards to deliver cross-platform graphics that function across multiple sites and browsersCollaborated with Engineering and Product Development teams to design and draft clean and understandable technical documents for delivery to end users and administratorsAdministrated the Content Management System (CMS) for the Digital Barriers North America website with a focus on search engine optimization and usabilityUtilized a strong knowledge of web formats and standards to deliver graphics for landing pages and social media with cross-browser compatibility for a strong user experience

Managed network, software, and hardware support for 35 users and over 60 devices, including laptops, desktops, tablets, and phones.Drafted proposals and gave presentations regarding IT purchasing and funding allocation for enterprise software and company infrastructure.Composed documentation for internal software usage and processes as well as client-facing hardware and software products.Transitioned office from single-user computers to a Windows Server 2012 domain and expanded the physical network layout as the office staff grew from 6 users to 35.Worked with subject matter experts and end users to develop advanced knowledge of internal and client-facing hardware and software applications. Served as sole point of contact for end user troubleshooting as it related to resolving software, hardware, and network connectivity issues.Implemented and managed remote desktop and VPN capabilities for remote users.Facilitated audio, video, and computer setup for internal presentations and client demonstrations, including remote viewing through Zoom Meeting software.Installed and oversaw office cybersecurity through implementation of SonicWall firewall and Webroot antivirus protocols.Oversaw employee onboarding and out-processing, including computer setup, Active Directory account assignment, building access, and equipment repurposing. Effected new email and shared storage processes while managing the Google Apps for Business account for all employees.

Assisting Dish customers with technical support and billing issues.

I worked with emerging web technologies to create dynamic websites for national and international brands. I worked with Photoshop, HTML, CSS3, jQuery, and Java to turn designs into functional sites.

I worked on helpdesk tickets, hardware and software troubleshooting and repair, and proprietary systems.