Bennett T. Email & Phone Number

Canberra, Australian Capital Territory, Australia

• Oversee the management of multiple Airbnb properties, consistently maintaining a 5-star Superhost rating. This involves end-to-end management, from optimizing OTA bookings and handling guest interactions to ensuring efficient check-ins, check-outs, and overall guest satisfaction.• Lead a dedicated team responsible for housekeeping and maintenance, ensuring the seamless coordination of guest requests and the timely delivery of services. Demonstrated strong leadership and teamwork skills in maintaining high standards across all properties.• Resolve guest complaints and concerns with a focus on effective communication and problem-solving, resulting in enhanced guest experiences and positive reviews.• Maintain meticulous records of guest interactions, payments, and preferences, utilizing advanced reservation systems to ensure seamless information flow and enhance the overall guest experience.• Drive business development and growth initiatives, leading to an optimized turnover and improved operating profit. Design and execute strategies to elevate business performance in alignment with company values of relationship focus, integrity, personal growth, and ownership mindset.• Manage daily operations in line with the Veri-Best Framework, focusing on optimizing guest satisfaction, facility and asset management, compliance, and critical incident management.• Cultivate and maintain strong working relationships with guests, property owners, and team members, fostering a collaborative environment that aligns with the company’s strategic goals.• Demonstrate strategic business acumen, collaborating effectively with key commercial functions such as marketing, sales, revenue management, and digital strategy to drive business success.

Australian Capital Territory, Australia

• Delivered exceptional guest service by warmly greeting guests, efficiently managing check-ins and check-outs, and promptly addressing inquiries, ensuring a seamless and welcoming experience.• Managed front desk operations in a fast-paced environment, maintaining accuracy in guest reservations, payments, and room assignments, which contributed to high guest satisfaction and operational efficiency.• Effectively resolved guest concerns and complaints, applying strong problem-solving and communication skills to maintain a positive reputation for the hotel.• Coordinated with housekeeping, maintenance, and other departments to fulfill guest requests promptly, showcasing strong organizational and team collaboration skills.

Canberra, Australian Capital Territory, Australia

• Directed a team of 60 photographers and assistants across multiple locations, ensuring the capture of high-quality Santa photos and the smooth operation of all sites during the busy holiday season.• Spearheaded innovative marketing strategies that led to a 15% increase in Santa photo sales, demonstrating a strong understanding of customer engagement and market trends.• Streamlined operations by developing and implementing a comprehensive training program for new hires, reducing training time by 30% and enhancing overall team performance.• Conducted regular performance evaluations, provided constructive feedback, and introduced incentive programs to maintain high productivity and morale among team members.• Ensured the efficient operation of all Santa Sets and Events in the designated area, maintaining high standards of customer service and adherence to company policies.• Managed recruitment, training, and ongoing support of staff at all levels, including shortlisting, screening, interviewing, and reference checking.• Supported Set Managers in day-to-day operations, ensuring smooth execution and high-quality service delivery.• Operated and maintained professional photography equipment, training staff on its use to ensure consistent photo quality across all locations.• Oversaw daily operations, including staff scheduling, payroll authorization, stock management, and HR matters, ensuring seamless operations throughout the season.• Maintained effective communication with the Operations Manager, reporting on equipment status, stock levels, HR issues, and overall site performance.Key Achievements:• Successfully led the area to achieve record sales figures during the holiday season.• Enhanced team efficiency and customer satisfaction through targeted training and operational improvements.

Canberra, Australian Capital Territory, Australia

• Managed multiple high-value fit-out projects from estimation through to delivery, primarily for government, hospitality, education, aged care, and commercial sectors, with project budgets often exceeding $5 million.• Led end-to-end procurement and logistics, overseeing complex sourcing, estimation, and accounts payable, ensuring seamless coordination from tender bids to installation.• Spearheaded project scheduling, budgeting, and risk management, including contingency planning and schedule recovery, to ensure on-time and within-budget project completion.• Collaborated closely with key stakeholders, including construction teams, interior designers, architects, suppliers, and contractors, to interpret design and construction documents, ensuring quality and compliance throughout the project lifecycle.• Provided direct supervision and onsite support, ensuring all contractors adhered to WHS practices, site-specific inductions, and SWMS, while overseeing the final walkthrough and project closeout.

Australia, Italy, United Kingdom, France

• Consultant to domestic business owners, importers and suppliers of the Architecture & Interior Design (A&D) industry for product development, sourcing and business structure. Arranged and attended International Furniture, Design and Giftware Tradeshows in Milan, Shanghai, Paris, London, Guangzhou, Hong Kong, Miami and Mexico to acquire new products for the Australian market and put in place supply chain foundations. • Created strong business relations with international organisations and manufacturers for my clients. Introduced and assisted with negotiations for contractual agreements with furniture design houses and manufacturers for brand exclusivity and distribution region agreements for my clietns. Created and implemented contractual documentation between the parties at an international and domestic requirement.

Sydney, Australia

• Company Directorship and “whole of business” leadership for two companies which included 3 furniture retail showrooms, importer wholesaler business and interior design renovation services. • Ultimately responsible for overall business establishment of the retail showrooms, interior design and project management services, import and wholesale. Focused products of middle to high end furniture, leather sofas and luxury home décor. • Prepared and implement comprehensive business plans, marketing plans, financial budgeting and forecasting report. Sourced and secured supply chain for products and exclusivity of FF&E.• Sourced, negotiated, price along with terms and agreements on all property for five premises including contractual obligations and incentives.

• Developed and executed all business operational systems and company procedures and procedures for sales process, customer service, marketing material, merchandising, interior design presentations, estimating, delivery, contractor management, work health & safety, accounting and administration.• Implementation of applications and technology of e-commerce site, CRM, cloud accounting, POS and inventory management system.

Sydney, Australia

• Making professional, accurate, cost-effective travel arrangements for clients. Providing confidence to the client with researched knowledge and confirmation of details for there destination or event. • Prepared detailed itineraries including reservations and bookings for all aspects of domestic and international travel for flights, accommodation, transportation, tours, expeditions, business facilities and foreign currency. • Maintain superior ongoing communication and relationship management with the customer during the researching and presenting of travel itinerary and confirmation of booking with constant support during their travel. • Providing above expected service with additional benefits to the client after communicating with the travel provider requesting for vip service and attention to detail for my travelling guests.

Sydney, Brisbane, Melbourne

• Ensuring results are delivered with growth in sales through staff development and marketing strategies. • Co-ordinate exhibitor stands at trade shows in Sydney and Melbourne. Whilst attending China quarterly for trade shows, factory inspections and negotiations for improvement in quality assurance. • Supervision of state and store managers.• Consistently exceeding set sales targets above all forecasts. • Developing new strategies to improve profitability of stores.• Travelling interstate on a fortnightly basis to develop and implement training programs for new and existing employees while always providing support, motivation and coaching for the team.• Implementation of an e-commerce, accounting, POS and inventory management system. • Creating and maintaining trade accounts with designers, architects & retailers. • Training and assessment, conducting interviews, selecting and training new members of the team, ongoing review of staff performance, conducting training seminars.

Sydney, Australia

• Coordinating new fit-outs of 4 showrooms nationwide including builders, construction teams, suppliers, logistics, licensing, and documentation. • Overseas & Local product procurement focusing on sofa’s and chairs. • Demonstrated strong project management skills including defining scope, preparing and managing project budgets and bringing projects in on schedule. • Brand development, management and implementation. • Achieved individual highest gross sales for three consecutive years.

• Establishment and Fit-out of two new large big box format showrooms.• Showroom Sales Coordinator and lead generator for Furniture, Kitchens and Bathrooms sales team of 22 staff members.• Management of 6 Designers, reviewing and verifying their designs, drafts and presentations. Ensuring they were acceptable within companies brand standards and the clients brief, reviewing all components, measurements, costs and associated external costs were with expected profit margins prior being given to the client. Following up with the operations team for installation. • Generating and holding specifications and preferred supplier arrangements, managing available product offerings for current trends and profitable addons. • Budget Preparations & Submission.• Maintain ongoing communication and relationship management with the clients and key stakeholders.

• Ensuring results are delivered with growth in sales through staff development and marketing strategies.• Co-ordinate exhibitor stands at trade shows in Sydney and Melbourne. • Creating and maintaining trade accounts with designers, architects & retailers.• Personal assistant to Managing Director.• Training and assessment, conducting interviews, selecting and training new members of the team, ongoing review of staff performance, conducting training seminars.

o Recruited and supervised teams of 30 sub-contractors for direct sales of new advanced telecommunication technology. o Set key performance indicators and revenue/activity targets in line with budget. o Established new digital technology and software for the use of time management and financial control. o Devised, implemented and maintained contractual agreements.

Sydney, New South Wales, Australia

• Team Leadership & Client Engagement: Directed a diverse team of 27 staff across multiple sites, ensuring consistent service delivery and high-quality standards. Led client presentations to showcase service offerings, successfully converting prospects into long-term clients. • Operational & Process Optimization: Redesigned and streamlined maintenance procedures, significantly enhancing efficiency and reducing costs. Launched a dedicated facility management department, constructing comprehensive contracts and service standards to elevate client satisfaction. • Technology & Quality Assurance: Introduced advanced digital technologies for time management and financial control, optimizing operational processes. Instituted rigorous quality standards through regular reviews, ensuring operations met or exceeded client expectations. • Employee Development & Compliance: Designed and implemented team-building exercises and incentive programs to boost employee engagement and productivity. Led the development and delivery of training programs, fostering a culture of continuous improvement. Ensured compliance with industry regulations and implemented safety practices, minimizing operational risks. • Strategic & Administrative Oversight: Played a key role in optimizing business turnover and aligning departmental goals with overall business objectives. Provided critical administrative support, including correspondence preparation and preliminary work for high-impact projects.

Sydney, New South Wales, Australia

• Authorisation of Claims settlement at management level, Including claims that had been pre-investigated, as well as disputed and fraudulent claims.• Provided accurate interpretations of policies and service levels surrounding contracts.• Effectively managed a large amount of workflow throughout crisis situations. • Investigation of potentially fraudulent claims.• Developed a new case management system. Including the design, administration, introduction, training and the procedures and policies to maintain the system.

Sydney, Australia

• Coordinated the operations of 8 retail stores across the Backlot. Ensured the smooth management of up to 120 staff.• Undertook inventory and merchandise stocktakes and monitoring.• Guest Relations• Maintained all department financial priorities and objectives. • Ensured training standards were maintained.• Controlled department budgeting and reported information to relevant departments. Coordinated the duties of retail staff.• Cash handling and reconciliations. • Completed all Opening and Closing Duties. • Provided excellent customer service on the retail front.• Monitored and maintained stock levels and merchandise.

Diploma Of Event Management, Meeting And Event Planning

Cert Iii Travel, Tourism And Travel Services Management

Certificate Iv In Training And Assessment

Certificate Iii In Commercial Arts (Graphic Design And Desktop Publishing), Adobe Indesign | Photoshop | Illustrator | Creative Suite

Cert Iv Property Services (Operations) For Strata Management, Strata Management, Industrial Relations, Strata Scheme, By - Laws & Disputes

Certificate Iv In Financial Services (General Insurance)

Cert Iv Business Administration, Business Administration And Management, General