Bennetta Simmons Email & Phone Number

Tampa/St. Petersburg, Florida Area

Tampa, Florida

Respond to telephone and written inquiries received from participants and providers within defined service standards.Respond to email and written inquiries within 2 working days of receipt.Document all calls received using Customer Service Module within claim system, including caller, reason for call, date resolved and resolution.Handle all participant and.

Tampa/St. Petersburg, Florida Area

Negotiates aggressive discounts on claims in the work queue, generating and faxing proposals and/or Letters of Agreement after speaking with the provider on the telephone, following up on previously worked claims to ensure that the completed claims are returned to the clients in a timely manner, completing claims, updating provider notes and closing out.

Receive, document and resolve customer inquiries by using established best practicesBuild lasting relationships with Humana’s customers Educate customers, providers and employers about Humana’s products and servicesAssist with claim inquiries and correct any errors or billing issues.

Responsible for timely processing of move, add, and change orders for Allstate agents to include: creating call in ETrak, filling out call problem for technicians, and ordering equipment via SIMS requisitionProcessed scrap of equipment in SIMS that had been physically scrapped for billing to the customerAnswered customer telephone inquiries and/or resolved.

Received inbound calls from patients that needed assistance with billing inquiries.Responsible for the maintenance of the patient's documents and their addresses. Maintained the patient's information, reports, income reports and statistics with balancing the daily schedule. Developed the forms and manuals and procedure of organization Processed patient's.

Typing Speed of 14,000 keystrokes/hour (alphanumeric)Operate a proof machine to encode and verify bank transactions such as checks, deposits, withdrawals and payments.Reconciled daily tapes, locating and correcting errors.Sorted and verified bank transactions.Verified keying of data and correct errors.

Accounting

High School Diploma