Derek Bennett Email & Phone Number

Georgetown, Ontario, Ca

MCSE, MCP, and A+ Certified Technician with 20 years of Corporate I.T. experience. Our main commitment to you is providing Professional Support Services for your Home, Academic or Business Computers needs while maintaining competitive pricing.With our Licensed Onsite Service and Remote Support Assistance, we specialize in the following:• Computer Repairs & Upgrades• Equipment Sales / Service / Support• Laptop / Desktop / Server / MAC• Windows Installs & Upgrades• Wired & Wireless Networking Installations• System Security & Parental Controls• Virus / Spyware Detection & Removal• Internet Services & Activations• Data Recovery & File Restoration• Data Transfers & Backup Solutions• Disk Wiping & Data Formatting• New Computer Setup & Optimization• Training & Tutorial ServicesLOW COMPETITVE RATES - CALL OR EMAIL FOR A FREE CONSULTATION TODAYservice@bennettconsulting.ca www.bennettconsulting.caLOCAL GTA: 416-428-1499 TOLL FREE: 1-866-998-1499

Optimist International Canada is an organization which serves the Canadian members of Optimist International, a non-profit organization. Its mission is "to bring out the best in kids". More than 86,000 members in over 30 countries work towards this goal. In Canada there are near to 20,000 volunteer members who strive to improve, to participate in, to influence and to contribute to the healthy development of young people.The purpose of an Optimist Club is to develop Optimism as a philosophy of life; to promote an active interest in good government and civic affairs; to inspire respect for the law; to promote patriotism and work for international accord and friendship among all people; to aid and encourage the development of youth, in the belief that the giving of one’s self in service to others will advance the well-being of mankind, his community and the world.The Optimist Club of Orangeville strives to meet these objectives and our members have developed their own personal mission statement to meet the individual needs of our club.The Optimists of Orangeville serve our community through activities that encourage the development of youth. Through active participation, our members enjoy fellowship, opportunities for personal growth and a sense of common purpose.www.orangevilleoptimists.ca

Stamford, Ct, Us

• Support 3000+ end users using approx. 80 Servers across 32 sites in Canada.• AD Console – Network Permissions and Security Administration for 3 Domains.• Administer Computer and Server name assignments and installation packages.• Maintain LAN, WLAN, and VPN data connectivity.• Telephony – PBX and Message Server Administration. IMAC and Vendor relations.• Server data backups, restores, and tape administration.• Imaging, engineering, and deployment.• Hardware and software procurements and asset management.• Hardware and software IMAC requests and break/fix.• Audio / Video Conference equipment training and maintenance.• Test, apply, and deploy patches and security packs as needed.• Business Continuity Planning and Disaster Recovery.• 3rd level escalation role for resolving operations trouble tickets.• Implemented and administered Head Office Print Server and network printers.• Completed Lotus Notes 6 to MS Outlook 2007 Email Migration for all users.• Completed Domino to Exchange BES Migration for 1500+ BlackBerry users.• Completed iPAQ to BlackBerry device migration for 500+ Service Techs.• Completed laptop hardware refresh for 1500+ Sales and Service Techs.• Implemented Wireless LAN for 3 GTA Offices.• Integrated and consolidated several large acquisitions into the environment.• Completed French XP & Office image engineering and deployment for Quebec users.• Created and maintained Operations Documentation, SOP’s, and Install guides.

Boston, Ma, Us

• Support business specific applications and processes across all platforms includingWindows 2000, XP, UNIX, and Mainframe.• Support PC based batch jobs, scheduling and locally developed and customized applications for desktop and server administration.• Troubleshoot and resolve application problems, determine root cause, and update Problem Tracking system.• Facilitate and manage Change, Incident, and Problem Management related issues concerning production and telephony related servers.• Applied patches and updates to Symposium and IVR production and development servers, and Genesys Workforce Management software used on CTI Server.• Administer and monitor IQTalk Software on IVR and Messaging servers and GMT Collector – ACD Interface.

Switzerland 🇨🇭 , Ch

• Support 750+ end users using approx. 60 Servers running 120+ applications.• Assess and resolve escalated issues; via email, telephone and deskside visits.• Internal support pertaining to LAN/WAN; implement new technologies and develop recommendations for the acquisition of new H/W and S/W.• Rotational server room operations including backups and restores.• Prepare and deploy ghosted system images, NetInstall applications, security patches and updates, as well core packaging according to Global Standards.• Administer AD permissions on Windows File servers, Exchange, and BES servers.• Upgrade and support Network printers and print servers as required.• Install and maintain technology assets and inventory.• Facilitate Security Access Registration and maintenance for new hire, transfers, and departures using Active Directory (AD) Interface.• Administer Avaya PBX with Meridian Mail, Avaya BCMS Vu Server, and Octel 250 Message Server.• Perform standard IMAC (Install, Move, Add, Change) services.

Markham, Ontario, Ca

• Provide telephone and email support for a variety of clients and end users, including: Gateway PC Desktops, Servers, and Notebooks. Palm Pilot products, Comtrend DSL modems and routers, and AOL Broadband users.• Diagnose and resolve operational software, hardware and environmental issues.• Handled inbound inquiries and concerns in order to facilitate and resolve necessary issues regarding system and component operation.

Us

Client Support Duties:• Second level Internet (dial-up and ADSL) support for U.S. and Canadian end users.• Customer support through telephone queue, email queue, and fax inquiries.• Diagnose and resolve all computer issues concerning, hardware, software, setup, email, virus, DNS, TCP/IP, Protocol and modem setup and configuration issues.• Supported fast paced environment with emphasis on customer care.• Resolved all escalated and customer satisfaction issues.• Involved in configuration for ACD, CTI, IVR and other telephony issues on Meridian system.Team Leader Duties:• Siebel Supervisor and trainer for Call Centre.• Administer and monitor IQTalk Software on IVR and Messaging servers.• Configured, utilized, and trained Symposium SCCS software and Dialect headline softwares.• Ensured proper staffing levels were in place to respond to daily call volume.• Analyzed statistical data.• Recognized trends in calls volumes due to changes in the marketplace, technological enhancements and media coverage, and provided feedback to the appropriate department to resolve reoccurring issues.• Established and communicated individual and team objectives.• Empowered each Customer Service Representative to assume ownership of team.• Promoted pro-active and constructive discussions.

Toronto, Ontario, Ca

• Provided telephone and email queue support for clients needing assistance with transactions and specific account information.• Primary focus was customer care for Royal Direct Online Banking issues.• Responded to inquiries from branch locations, existing cardholders and potential clients regarding all aspects of the bank’s products.• Provided users with solutions concerning general operational issues.

New York, New York, Us

• Provided telephone support and technical training to approx. 500 clients and account reps involving proper use and capabilities of our software program.• Compile and configure client’s license check program according to their needs.• Diagnosed and resolved operational software and environmental issues.• Installed, revised and modified version upgrades as per client specification.• Utilized corporate time tracking and call logging software in order to properly assess time allotted to each client on a weekly basis.• Performed and monitored daily and monthly system backups and server file download process on AS/400 - IMPAC EDI Customer Service Database.

Malvern, Pennsylvania, Us

• Assistant Manager, Branch Manager and Agent for Collections• POS Pilot Testing, POS Trainer and Helpdesk Tech Support• Oversaw in branch training, support, monitoring, and follow-up and review for National system software installed in each district branch I had responsibility for.• Setup, installed, and configured LAN Server and workstations for Regional Collections Centre.• Installed and configured Softwise Check Collector System. Trained, tested, and was support liaison for end users on applications and reconciliation's.