Derek Bennett Email & Phone Number

Georgetown, Ontario, CA

• MCSE, MCP, and A+ Certified Technician with 20 years of Corporate I.T. experience. Our main commitment to you is providing Professional Support Services for your Home, Academic or Business Computers needs while.
• Computer Repairs & Upgrades
• Equipment Sales / Service / Support
• Laptop / Desktop / Server / MAC
• Windows Installs & Upgrades
• Wired & Wireless Networking Installations

Optimist International Canada is an organization which serves the Canadian members of Optimist International, a non-profit organization. Its mission is "to bring out the best in kids". More than 86,000 members in over 30 countries work towards this goal. In Canada there are near to 20,000 volunteer members who strive to improve, to participate in, to.

Stamford, CT, US

• Support 3000+ end users using approx. 80 Servers across 32 sites in Canada.
• AD Console – Network Permissions and Security Administration for 3 Domains.
• Administer Computer and Server name assignments and installation packages.
• Maintain LAN, WLAN, and VPN data connectivity.
• Telephony – PBX and Message Server Administration. IMAC and Vendor relations.
• Server data backups, restores, and tape administration.

Boston, MA, US

• Support business specific applications and processes across all platforms includingWindows 2000, XP, UNIX, and Mainframe.
• Support PC based batch jobs, scheduling and locally developed and customized applications for desktop and server administration.
• Troubleshoot and resolve application problems, determine root cause, and update Problem Tracking system.
• Facilitate and manage Change, Incident, and Problem Management related issues concerning production and telephony related servers.
• Applied patches and updates to Symposium and IVR production and development servers, and Genesys Workforce Management software used on CTI Server.
• Administer and monitor IQTalk Software on IVR and Messaging servers and GMT Collector – ACD Interface.

Switzerland 🇨🇭, CH

• Support 750+ end users using approx. 60 Servers running 120+ applications.
• Assess and resolve escalated issues; via email, telephone and deskside visits.
• Internal support pertaining to LAN/WAN; implement new technologies and develop recommendations for the acquisition of new H/W and S/W.
• Rotational server room operations including backups and restores.
• Prepare and deploy ghosted system images, NetInstall applications, security patches and updates, as well core packaging according to Global Standards.
• Administer AD permissions on Windows File servers, Exchange, and BES servers.

Markham, Ontario, CA

• Provide telephone and email support for a variety of clients and end users, including: Gateway PC Desktops, Servers, and Notebooks. Palm Pilot products, Comtrend DSL modems and routers, and AOL Broadband users.
• Diagnose and resolve operational software, hardware and environmental issues.
• Handled inbound inquiries and concerns in order to facilitate and resolve necessary issues regarding system and component operation.

US

• Client Support Duties:
• Second level Internet (dial-up and ADSL) support for U.S. and Canadian end users.
• Customer support through telephone queue, email queue, and fax inquiries.
• Diagnose and resolve all computer issues concerning, hardware, software, setup, email, virus, DNS, TCP/IP, Protocol and modem setup and configuration issues.
• Supported fast paced environment with emphasis on customer care.
• Resolved all escalated and customer satisfaction issues.

Toronto, Ontario, CA

• Provided telephone and email queue support for clients needing assistance with transactions and specific account information.
• Primary focus was customer care for Royal Direct Online Banking issues.
• Responded to inquiries from branch locations, existing cardholders and potential clients regarding all aspects of the bank’s products.
• Provided users with solutions concerning general operational issues.

New York, New York, US

• Provided telephone support and technical training to approx. 500 clients and account reps involving proper use and capabilities of our software program.
• Compile and configure client’s license check program according to their needs.
• Diagnosed and resolved operational software and environmental issues.
• Installed, revised and modified version upgrades as per client specification.
• Utilized corporate time tracking and call logging software in order to properly assess time allotted to each client on a weekly basis.
• Performed and monitored daily and monthly system backups and server file download process on AS/400 - IMPAC EDI Customer Service Database.

Malvern, Pennsylvania, US

• Assistant Manager, Branch Manager and Agent for Collections
• POS Pilot Testing, POS Trainer and Helpdesk Tech Support
• Oversaw in branch training, support, monitoring, and follow-up and review for National system software installed in each district branch I had responsibility for.
• Setup, installed, and configured LAN Server and workstations for Regional Collections Centre.
• Installed and configured Softwise Check Collector System. Trained, tested, and was support liaison for end users on applications and reconciliation's.