Developed strategic guidance for regional pipeline growth through vertical market analysis and research.15% success rate for outbound lead conversion.45% of all leads for 2021 outbound leads generated through market awareness, research, and prospecting strategy implementation.Documented, developed, and implemented multiple business development related processes and sub-processes.Skilled creation and generation of presentations for both internal and external customers.Process development and implementation expert.Global SME - two business processesAmericas Wellness Champion

• Developed relationships leading to more than $4 million in net new customers• Strategically engaged company in emerging new market sector• Developed new processes and procedures for prospecting, sales, and marketing outreach• Utilized relationship-based sales techniques to continually fill the pipeline and earn bid opportunities• Key member in the development of in-house customer relationship management software• Developed basis for formal sales training modules• Conducted informal trainings for teammates on cold calling, prospecting processes, cross-selling services, communications etiquette, and other basic business development skills

Develop a trusted relationship with Managers, Directors, Vice Presidents, and Executives at hospitals, property developers, property management groups, manufacturing facilities, and a variety of other contractors. Designed and implemented ECA Service's Sales and Marketing strategy that has increased relevant lead generation and improved the lead qualification and sales funnel process. This process encourages a deeper development of relationships with prospective customers. Handle the project management and coordination for our customers' service agreement(s) from initial contact through final closed billing and on. Execute routine drip campaigns for potential and previous customers in order to maintain relationships and ensure all preventative maintenance testing and services have occurred to ensure safety for these facilities. • Consistently met or exceeded sales goals while maintaining full pipeline of prospects.• Further developed key account relationships, exceeding growth expectations and becoming proprietary provider for multiple clients.• Proven success in conversions from group presentations, lunch and learns, and networking events• Led development and content copy writing of new website, new marketing materials, and ECA Services's strategic marketing plan. • Active member of both the Kansas City Healthcare Engineers group and Building Owners and Managers Association (BOMA) of Kansas City.• BOMA Kansas City Emerging Young Professional of the Year, 2018• BOMA Kansas City Emerging Young Professionals Chair• BOMA Kansas City Emerging Young Professionals Philanthropy Chair

• Coordinated and communicated recruitment events for 25+ units to achieve goals in membership growth resulting in 2% gain in 2014 and 6.5% gain in units in 2015• Consistently trained and collaborated with volunteers in fundraising, event planning, marketing, public relations, and budgeting• Collaborated with a volunteer team to raise $180,000 annually for Council operating budget• Utilize complex communication techniques to provide superior customer service to 1,400 youth, 2,000 adult volunteers and 52 units• Improved time management by balancing fundraising campaign, recruiting youth and volunteers, and nurturing relationships with people of all professional levels while providing superior customer service•Developed and presented social media guidelines and digital marketing messages for annual council planning conference, which was later distributed for repetitive use to 1,000+ Kansas City Scout groups•Increased Facebook presence of District by over 100 views per post, 8 more engagements per post, and 18% more “Likes”•Organized and recruited leadership team for newly formed District