Karen Bennett, Clcs Email & Phone Number

Mocksville, Nc

Greensboro/Winston-Salem, North Carolina Area

Nationwide Insurance - North Carolina

Instrumental in developing, planning, and implementing commercial and personal lines training support as a training specialist on the commercial classroom delivery team. Partnered with sales and underwriting leadership to provide training on product knowledge, commercial underwriting guidelines, target markets, systems, procedures, and sales support. Served as lead contact for NC training needs. • Deliver “Principals of Commercial Insurance” and “Philosophy of the Commercial Package” workshops to new and existing independent and exclusive agents.• Facilitate the “Commercial Lines Coverage Specialist” designation workshop.• Developed and delivered virtual commercial training sessions to new and existing agents and staff.• Offer training modules to ensure knowledge of company products and resources including Nationwide Brokerage Solutions, underwriting guidelines, target markets, systems, and procedures.• Lead virtual and face to face “Train The Trainer” commercial sessions.• Collaborate with underwriter and sales leadership team to deliver personal lines continuing education workshops to agents. • Developed and established district auto and property quote accuracy training.• Partner with regional leadership providing Agency Acquisition training for independent agents and staff.Accomplishments:• Revised and implemented commercial and personal lines training program for NC agents.• Successfully delivered CLCS designation workshop with 100% of attendees passing.• Created and facilitated regional commercial training with positive results in quote volume and accuracy.• Developed and presented virtual commercial training sessions to new and existing agents and staff.• Training sessions developed for small focal groups, resulting in commercial production growth.• Partnered with sales leadership, underwriting teams, and agents to increase sales through cold calling and strategic outside marketing activities.

Obtained primary agent role by establishing and maintaining client relationships through commercial, personal, and life sales.• Cultivated client relationships through referrals, business prospecting, and professional networking.• Processed claims within discretionary authority.Accomplishments:• Instrumental in training and developing new staff.• Played an integral part in agency obtaining champion and presidential award status

Supervised and managed multi-line agency operations.Accomplishments:• Key contributor to agency growth and profitability through marketing, sales, and processing personal, commercial, life, and health products. • Trained agency members and implemented new customer service programs.