-Revenue Growth: Drove 25% YoY revenue growth via net new external API and implementing a hybrid usage+ARR billing model. External API offering increased reach beyond research teams to research tool providers, effectively doubling addressable market. Hybrid billing model layered ARR with the more traditional recruiting usage model, stabilizing QOQ revenue growth.-Fraud Reduction: Led initiatives to reduce platform fraud by 70% and improve trust and safety for 3M+ users. Reduction of fraud resulted in lower overhead of new participant acquisition and reduced partner onboarding periods from months to weeks attributed to increased company trust.-Operational Efficiency: Streamlined onboarding processes, reducing verification costs by 33% for 50k+ monthly users. Dynamic onboarding friction allowed for reallocation of verification resources to high intent users and programatic culling of low intent/high risk users.-Agile Transformation: Implemented Agile frameworks increasing productivity for 9 developer team by 40%.

-Product Strategy: Collaborated with the CEO to define and execute product strategy, driving innovation across marketplace platforms for 3.5 million users.-Roadmap Execution: Owned and prioritized product roadmaps, ensuring on-time delivery of 1 key initiative along with 3-4 supporting initiatives per quarter.-User Experience: Designed user-centric UI/UX improvements to enhance engagement and usability reducing time to first spend from 5 weeks to 1 week.-Product Discovery: Led company-wide product discovery initiatives to identify growth opportunities. Process allowed for fielding and documentation of 500+ actionable insights.

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Advertiser experience and business journeys lead-Lead go-to-market testing for advertiser experience and business journeys for Twitter Ads.-Influence product roadmap, product requirements, and feature prioritization-Consolidate global feedback and review of customer journeys to inform product decisions-Translate technical design decisions to user impact.-Build and launch cross-functional feedback tooling to increase feedback velocity and encourage action-oriented review and analysis.-Design and facilitate team training.-Inform sales enablement strategy for product go-to-market.-Develop product feature requirements alongside product leadership, design, engineering, research, and marketing teams.-Promoted from Product Strategist within 1 year of joining the team.

Team lead and XFN liaison for collaboration, training, and analytics-Diagnose advertiser pain points and translate them into prioritized solutions.-Utilize SQL to diagnose and resolve database discrepancies.-Recommend strategies for optimal campaign performance based on advertiser KPIs and budget.-Design and execute training for local engineering teams, as well as global ad operations and sales teams.-Promoted from Technical Operations Associate within 2 years of joining the team.

IT Support structure for Twitter’s C-level executive team, direct reports, and events-Troubleshoot technical issues for executive-level employees and events at Twitter HQ.-Define the scope and structure of the role for future technicians.-Outline and document distributed support structure for executive travel.-Promoted from IT Support Engineer after 1 year of joining company.

I lead a team of 70+ technicians and technical trainers to deliver the top-notch customer service and technical-help experience Apple Retail has become known for.-Coordinate and rollout company wide directives to a team of 70+ Mac and iOS technicians.-Create inspiring content to foster team moral and surpass quarterly goals in satisfaction and customer’s helped.-Facilitate market wide training for on-boarding of new Mac and iOS technicians. -Utilize troubleshooting theory to solve complex hardware and software issues.-Participated in a select training covering advanced customer service tactics, Mac OS X, and Mac hard ware repair.-Achieved Apple Technical Certification for Mac OS X and Mac Hardware Repair

I worked with both internal employees and external customers to facilitate training sessions, guide group learning environments and explore troubleshooting with Apple mobile devices.-Facilitate thousands of personal training sessions with a vast array of students, in topics ranging from basic computer usage to professional photography and video editing, to allow others to convey their message through Apple products.-Participated in a select week-long training in Inquiry-based Facilitation at Apple Headquarters in Cupertino, Ca.-Utilize workflow and troubleshooting skills to develop teaching and organization methods for varying technical expertise and usage categories.-Achieved Apple Pro Certifications: Aperture, iLife, iWork-Achieved Apple Technical Certification for Small Devices

-Intern management and coordination-Event photography-Event coordination-Media management-International media liaison -Social media maintenance-Network maintenance-Equipment maintenance-Logo design-Web design