• Represent the Hilton brand with active logistics and tackling multiple issues at once across the property• Handle thousands of guests/phone calls every week ensuring that the hotel runs smoothly withhousekeeping, maintenance, and management• Secure financial payments for guests and third-party companies while organizing and maintaining folios for every day families and high-end clients• Mastered people skills and the ability to deescalate any situation at a professional level, balancing property needs and expectations while impacting guests with a personal approach

• Oversaw dozens of high-level accounts for customers and worked hand-in-hand with on board services to provide necessities and gifts for guests• Created a new database of Crystal’s extensive online past and present customers after refining outdated website• Directed correspondence with multiple travel agencies and travel partners, communicated with team to ensure on-time deliveries and fulfilling major needs for every ship• Increased customer satisfaction with renewed database and timely responses

• Managed front desk as well as reception for TBWA/Chiat/Day office building, signing in visitors and coordinating meetings with employees• Corresponded calls between offices and high-ranking personnel• Facilitated packages and deliveries throughout each week, notified personnel when important mail waschecked in