Bennett Yee Email & Phone Number

New York, Jfk Airport

Responsible for overall operating performance, customer satisfaction, posting employee culture, safety, and service, budget, and vendor relations. Oversees fleet availability and revenue generation.• Engaging rental customers to identify needs and provide premium customer service.• Motivate the team and work effectively with the senior leadership.• Work with the management team to prepare for special events and promotions during holiday times and peak seasons.• Revamp an existing reporting tool, and reduce the time to complete tasks by 60%.

Long Island, New York, United States

Responsible for the successful running of the UPS Store. Maintained constant contact with customers and staff. Managed day-to-day operations of the retail location.• Monitored, evaluated, and maximized customer service delivery and customer satisfaction.• Managed the store financials and prepared/provided reports.• Managed inventory.• Prepared promotional materials and displays.

Sva Campus Store

Managed daily operations at the SVA Campus Store. Hired, trained, and managed store sales staff. An evolving manager seeking ways to build sales and experiment with novel techniques to motivate the sales force.• Streamlined day to day operations of the SVA Campus Store to improve workflow by analyzing current methods and eliminating unnecessary procedures.• Provided daily assessment of faculty and student technical needs.• Developed all promotional and marketing promotions for all school events.• Researched, designed, developed and executed SVA-branded merchandise and clothing for the SVA Campus Store and svacampusstore.com website.• Handling all customer service inquiries and resolving routine to moderately complex problem.

Led staffing, training and management of over 35 personnel for Prometric Testing Centers. Oversaw day-to-day operations for 12 locations in NY and PA. Hired, trained and managed all employees working within the assigned district.• Traveled across North America to train new staff from various territories to promote corporate standards and encourage uniformity.• Reduced the turnover rate 85% by implementing various incentive programs to meet the needs of employees.• Managed all employee relations issues including administering and documenting corrective actions and mediating conflict resolution.• Trained 35 staff members on company best practices, conducted workshops and one-one one coaching sessions that contributed to sound hiring decisions.• Streamlined day to day operations to improve workflow by analyzing current methods and eliminating unnecessary procedures.• Reduced expenses by 20% by applying various cost cutting methods. Ensured quality and budget compliance of managed locations by monitoring expenses and monthly tracking reports.

Built and maintained corporate customer base. Supervised and trained new personnel.• Achieved monthly and quarterly sales goals by establishing new business accounts and executing customized sales programs tailored to each client.• Led 30% sales growth by establishing new streams of revenues, identifying untapped markets like inner city youth centers and designing sales programs to support their work.• Trained new personnel by working hands-on with each new sales representative to build a positive team atmosphere.

Created and developed the Your World at Home site into the premier on-line retailer of tabletop products. Supervised daily operations and managed the office and warehouse.• Produced and created start-up company which became profitable within 3 years by implementing marketing campaigns that raised visibility and sales.• Analyzed sales data and industry trends and prepared product distribution forecasts for an untapped volatile market.• Created e-commerce solution by designing tabletop themes and constructing functionality of website.• Managed strategy and implementation of direct marketing campaigns including hiring and training entire company staff.

Assisted with launch of iVillage store on both AOL and internet website. Coordinated with iVillage commerce team to select and launch specific products online. • Constructed templates and designed an E-commerce store by creating artwork and building web pages. Developed various tools to increase productivity which enabled site to launch ahead of schedule. • Set-up and managed the E-commerce database by tracking sales volume and customer base.

Provided assistance to the research analyst team.• Managed customer accounts and created a computerized database for analyst team to track scheduled deliverables.• Overhauled and designed a new monthly reporting system which enabled billable hours to be tracked 50% quicker.

Masters, Graphic Design, Interactive Design

Activities and Societies: ITP Program

Bs, Marketing, Management

Education record