Benn Fazio Email & Phone Number

Provide support for networking equipment such as switches, routers, and firewallsRemotely troubleshoot customer environments and configurationsRecommend configuration and performance enhancementsExplain best practices, proper procedures, and implementationsDispatch replacement parts when required.Provide non-disruptive upgrade and reversion paths

Provide advanced technical support to customers Assist external/internal users of technical products or services by answering questions and solving problems involved in their use.Respond to customer inquiries by referring them to published materials; secondary sources; or more senior staff; if applicable. Serve as a resource and/or mentor to other support personnel. Provide advanced technical support via phone, live (chat), or e-mail by handling escalated difficult customer cases. Troubleshoot advanced hardware and/or software issues Follow appropriate escalation path to resolve technical issues from customers Identifies, investigates and researches user questions and problems, and may refer to technical, professional or service personnel for follow-up, as appropriate. Provide subject matter expertise in area of assignment Respond to advanced inquiries of a technical nature through case management. Handle problem resolution which may require follow-up and/or escalation to a higher level of expertise. Confirm customer understanding of the solution and provide additional customer education as needed. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Answer questions independent of decision-support tools. Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification. Maintain broad and in-depth knowledge of client products and services. Attend training sessions on new products and/or updates as required

Provide multiplatform NAS/SAN support Remotely troubleshoot customer environments and storage systems Recommend Configuration and performance enhancements Explain best practices, proper procedures and implementations Dispatch replacement parts when required. Provide non disruptive upgrade and reversion paths

Sorce and Sell Automotive parts to Retail and Wholesale customers