As the Owner & Operator of Bitjump Games, I oversee all aspects of running a retro video game business, both online and in our physical store located in Provo, UT. Our store specializes in selling and refurbishing retro gaming consoles, games, and accessories, with a focus on upgrading old consoles to work with modern setups.I’m involved in everything from product sourcing and inventory management to marketing, customer service, and operations. I’ve grown our online presence through platforms like TikTok, where our videos have accumulated over 1 million views, helping to drive engagement and sales. On the business side, I manage day-to-day operations, from financial planning to hiring and training staff, all while ensuring that we deliver an exceptional customer experience in-store and online.Bitjump Games is built on a passion for retro gaming, and my role is to ensure that we not only preserve the past but create a space for new memories and connections within the gaming community.

Creative Project Manager oversees creative and promotional projects with internal stakeholders and large-scale clients. Some clients I've managed creative workflow, video production, and digital campaigns for include Casper Sleep, Tempur Sealy, USCCA, Home Chef, Society6, Mercari, Cozy Earth, Gabb Wireless, and many more.Key accomplishments: • Partnered with executives, creative editors, and media buyers in leading the development of direct-response campaign strategies • Managed the flow of numerous projects an digital campaigns simultaneously from inception through flight. • Developed and facilitated the advertising creative processes, including creative briefs, concept development, creative review, and internal approval processes• Implemented internal processes to streamline client onboarding, asset delivery, and content management resulting in increased client retention and ability to service clients. • Managed the workflow between the internal team, contractors, and external partners including the executive team, creative editors, media buyers, CRO, content creators, and clients• Translated data provided by media buyers to management and to video creators in order to drive informed decision-making on new ideation in the digital marketing process• Acted as go-to-person on numerous special projects assigned by the agency's ownership• Managed all systems and training with the internal team and with clients

Manager of Client Services leads teams of various marketing specialists (including SEO, Paid Search, Paid Social, Organic Social, and Reputation Management) responsible for improving clients’ online presence and bringing in new patients through organic and paid channelsKey Accomplishments: • Increased the monthly revenue of the Google Ads team, resulting in an 80% growth year-over-year.• Lead the creation of new processes for each team, improving workflow and reducing client complaints by more than 30%.• Implemented a new client onboarding process for Social Media and Reputation Management, reducing completion time by 50%.• Oversaw updates of contracts and packages and introduced new services; while simultaneously sunsetting legacy services. • Worked with the retention/loss prevention team to listen to client concerns, establish action plans to retain clients, and implement change within the company for reoccurring complaints.• Trained internal sales team on selling Paid Search and Paid Social management contracts to current clients

• Managed a team of Social Media, Google Ads, and Facebook Advertising specialists who helped our clients get new leads and build their online presence.• Strategized and sold Google Ads and Facebook Advertising packages to clients.• Created sales presentations, reference guides, and budget planners for the advertising sales team to review with potential clients.

• Managed a small team of Social Media specialists who built our client's online presence.• Created new client onboarding process and workflow for the Social Media department, streamlining steps clients take to provide access to necessary assets. • Introduced new services, including social media support and consulting, to help clients build and refine their social media strategy in their practices.

• Created and managed Facebook Advertising campaigns for clients.• Consulted clients on creating an in-office social media strategy for their practices.• Optimized clients' online reputation on various online platforms, including Facebook, Google My Business, Yelp, Twitter, Yelp, YouTube, and more.

• Founded a community that brought together hundreds of people both through strategic organic and paid social media strategies.• Created all content for the website, social media (Facebook Page, Events, & Group, Twitter, Instagram), VOD platforms, and streaming platforms (YouTube, Twitch). • Planned and organized monthly events in the Salt Lake area with consistent attendance of over 70 members

• Attended conventions and trade shows demonstrating and explaining the product to potential partners and selling the product to customers.• Assisted with fulfillment and shipping for customer purchases• Transported products and supplies via small truck to various locations in Salt Lake, Utah, and Davis County

• Managed the planning and execution of competitive gaming tournaments for Salt Lake Comic Con and FanX, increasing attendance and staying profitable despite increased complexity and scope.• Created relationships with relevant companies to sponsor, provide equipment for, and help with events to increase funding, resources, and reputability for our event and FanX • Recruited talent and volunteers to help with the event, including tournament leads, commentators, live stream producers, and more.

• Created quality backlinks for clients by researching potential opportunities and contacting site owners for placement.• QA tested website, providing detailed feedback and reports for the dev team to be able to quickly replicate and diagnos.

• Helped clients from small businesses to fortune 100 companies to rank high in major search engines like Google and Bing.• Worked extensively and efficiently with Microsoft Office, Google Apps and other software• Proofread, edited, and revised content to be published on behalf of clients