Benno Koch Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organisation.Financial - Review financial statements and data. Utilise financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial wellbeing of the company.Best Practices - Improve processes and policies in support of organisational goals. Formulate and implement departmental and organisational policies and procedures to maximise results. Monitor adherence to rules, regulations and procedures.Communication - Monitor, manage and improve the efficiency of support services such as IT, Accounts and Finance. Facilitate coordination and communication between support functions.Strategic Input - Liaison with the directors. Assist in the development of strategic plans for operational and financial activity. Implement and manage operational plans.

Australia

Maintained instrument base Australia wide with minimal staff. Converted hostile customers into investing in new SPECTRO equipment. Managed to revive the SPECTRO brand and regain its reputation in Australia.Sales, service and installation of Optical Spectrum Analysers from Bench-top models to fully Redundant Systems in multi-national companies such as BlueScope Steel, Alcoa, CSIRO and Universities, etc.Administration and sales of new service contracts.Development of analytical solutions and customer trainingLog, research, and accurately resolve complex customer inquiries and problems in a timely manner, meeting and exceeding Service-Level Agreements (SLAs).Provide detailed reporting, identify functionalities, and provide status updates on identified issuesDocument maintenance processes and liaise with Service ManagerFollow procedures, and continually improve internal processes for Maintenance of Solutions.Working towards budget.Extensive travel interstate and overseas.

Australia

Revived the Opticon brand as a strong competitor in the Australasian market.Introduced Hand Held data terminals with mobile phone capabilities with full A-Tick approval.Successfully introduced Barcoding to Queensland Health and TAFE.Streamlined office procedures and technology to allow the business to operate efficiently and transparently from any location with minimal staff.

Brand DevelopmentTendered and won major contract with E-Mail Westinghouse in South Australia. Promoted and introduced new four colour thermal process printing system to the printing industries.Tendered and won major contract with a nationwide food manufacturing company worth several million dollars on behalf of one of our dealers on supply of a printing and labelling solution.

Introduction of analysers capable of detecting 3ppm of Nitrogen in steel with BHP. Major service contracts with BHP, Capral and Portland Aluminium.

Engineering, Mechatronics, Robotics, Automation, Communication And It

Advanced Diploma, Leadership And Management, Bsb61015