Brian Enns Email and Phone Number

- Scrum master for project and enhancement/fix teams- Guidewire ClaimCenter and cloud integration environment delivery

Bridging the world between business needs and IT change, I've built a reputation around dependable and quantifiable results for my stakeholders. My project successes have been in the areas of:- Systems integration- Policy System Access and Security (Guidewire)- Business Process Automation (Reporting)- Telephony - Claims System Enhancements

- Developing project schedules using a cooperative approach which fosters accuracy and customer buy-in- Mediating communications between technical groups, primarily between in-house Engineers and customer's IT teams- Addressing project risks and issues through early mitigation planning as well as facilitating cross-team problem solving

• Developed procurement and installation plan, meeting service capacity requirements. Procured and managed installation of 5K+ servers, meeting budget and schedule timelines in 7 different countries, with budget of $3M+ and 35+ project team members.• Managed prelaunch service and product testing in Agile methodology by lighting up test environments and deploying Beta builds, ensuring on-time and high-quality launches.• Addressed waste-cost issue by working with vendor to change packaging. Achieved added benefit of OPEX savings by reducing time to deploy infrastructure.• Started a pilot Project Manager Community of Practice as an opportunity to increase my own skills and the skills of others, network, and discuss new trends in the industry

BlackBerry customer support for technical issues, warranty claims and license purchases• Resolved technical issues through elicitation, analysis and problem solving. Reached high level of customer satisfaction through quickly and succinctly capturing the problem area, identifying the best solution for each customer and then collaborating with the customer to solve the problem and satisfy the needs of the customer. • Quickly picked up product knowledge and technical support processes to reach team’s top tier for performance. Mastered use of SAP lookups, BMC Remedy CRM and other support systems. Chosen to teach systems and processes to new hires because of my helpful attitude and high performance. • Overcame negative customer experiences through negotiation and the use of active-listening to ensure the continuing loyalty to the company’s brand

Executed projects under Food & Material Aid and Peacebuilding programs in Ukraine, Russia, and Kazakhstan.• Mediated requirements gathering, ensuring alignment between priorities of donors and needs of local organizations. Bridged cultural and linguistic divides, solidifying mutually beneficial project plans.• Managed budget and payments for 8 projects in Zaporozhye, Odessa, Donetsk, and Vladikavkaz, supporting strict non-profit financial culture, where every dollar counted for donors and recipients.• Developed and launched series of radio episodes, supporting peacebuilding efforts between religious and ethnic groups in southern Caucasus.• Addressed lack of funding for orphanages and low-income families by collecting food requirements, preparing material and documents for shipment, navigating customs hurdles, and shipping food to Eastern Ukraine, Kazakhstan, and South Caucasus.

Operational coordination for office and building as well as coordination of special projects which included: renovations, creation of an asset management database and the introduction of an orientation program for new hires.