Benny Kumar Email & Phone Number

EXECUTIVE SUMMARY Having 2.5 years of experience in L2 Application/Production Support Environment in Linux shell scripting, Autosys, ITIL process. Has exposure in the enhancement, maintenance and support of various applications for production and non-production. PROFESSIONAL SUMMARY Creating and monitoring the support tickets in services now tool. Monitoring database servers, webservers, fallout orders, DB connectivity, order flow to reduce the outage time. Debug and for monitoring and perform root cause analysis (RCA). As production support engineer, responsible for monitoring and troubleshooting all application . identify the Root cause or troubleshooting the issue accurately. Remained successful in monitoring server performance, handling outages and escalations. promptly effectively worked on cell with others teams for faster resolutions of the outages. Earned reputations for tr