Benjamin Bravo Email & Phone Number

San Francisco, California, Us

• Assumed IT Manager role at a fast-paced startup environment with no IT leadership• Built a solid five (5) member IT team (Helpdesk, SysAdmin, IT Engineering)• Deployed helpdesk ticketing system and POC for all IT support issues (Jira, Confluence)• Deployed new automated and compliant IT onboarding workflow (Talent, Legal, Finance, IT)• Reorganize and assume responsibilities for all software license and hardware procurement• Established and developed relationships with all vendors, managed the entire IT budget (2 million +)• Worked closely with e-staff leadership to develop IT policies and SOP• Assumed all responsibilities for “Access Controls” via SSO (Okta-Google), IAM (AWS and GCP), third-party SaaS • Created compliant workflows for access requests (approvals), change management, separation of duties (temporary requests)• Quarterly access reviews (SOC 2), PCI annual audit efforts• Improved processes and workflows through automation and native integrations (Okta workflows and Zapier)Tech deployments:- JAMF mobile device management, onboarding blueprints, zero-touch enrollment- Okta as domain authenticating authority (SSO and 2FA)- Okta workflows and Zapier for automation purposes- Google Workspace Enterprise suite (Gmail, Docs, Google Meet, Shared Drives)- Crowdstrike Falcon threat protection to the entire laptop fleet and AWS servers- OpenVPN VPN solution- KnowBe4 end-user phishing and training platform- Kandji mobile device management, onboarding blueprints, zero-touch enrollment- Moved SF office to new HQ location- Moved Canada office to new office space

Mountain View, California, Us

• Work with Customer Operations management and staff to provide and managed solutions need to provide world class customer support for Joyent clients• Work with vendors and facility staff related to office expansions and/or updates• Manage information technology and computer systems• Plan, organize, control and evaluate IT and electronic data operations• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures• Handle budget and ensure cost effectiveness• Report to Director with project updates, critical issues, and status updates

Columbus, Indiana, Us

Toyota Industrial Equipment offers a complete line of material handling solutions. They are committed to quality, reliability, and customer satisfaction across all 220 locations in North America. As the IT Operations Manager, I revamped the IT environment by upgrading the aged server infrastructure, replacing a buggy CRM, and shifting the company to a fiber-optic network. I provided strategic guidance to the IT Team to ensure optimal daily operations and efficient project delivery.- Shifted the company to Fiber Optic Internet and VoIP, resulting in a 45% cost saving - Replaced their aged server infrastructure with a virtualized solution.- Improved performance by 30% and created accountability by rolling out a new ticketing system for the sales department.- Led roll-out of a new cloud-based CRM app to replace the old system, enabling business continuity.- Improved security by installing a new Firewall solution, a WSUS server, Password Policy, and user Access Levels.- Cut expenses by consolidating wireless accounts from 3 vendors to 1, resulting in a 50% cost savingKey

San Francisco, Ca, Us

WideOrbit is the leading provider of advertising management software for media companies. It provides innovative solutions for effectively managing advertising operations in order to deliver higher ROIs, efficiencies, and revenue.As the Operations System Engineer, I oversaw maintenance and performance of 500+ servers. I worked with my team to effectively deploy security patches, conduct scheduled back-ups, and resolve technical issues.- Moved, installed, and tested 500+ servers during an infrastructure expansion.- Led project lifecycle to create and deploy a WSUS server.- Coached new hires on how to resolve several important client issues.- Built a positive relationship with the Team, resulting in faster ticket processing speeds (24 hours versus 72+ hours average).Key

Atlanta, Ga, Us

A Cox Enterprise acquisition at the time, the KTVU-KICU channel provided timely and engaging news content to the Bay Area viewers.As the IT Specialist, I provided hardware and software support to 2 campuses with 300+ users. - Won the “Employee of the Month” award twice for providing excellent customer support.- Provided 24x7 technical support to the 40+ member broadcast engineering team. - Guided 2-member team through scheduled updates for the 200+ on-site server farm. Key

Burlington, Ma, Us

Avid Technologies offers an open and customizable solution that streamlines the creation, management, storage, distribution, and monetization of content. As the Broadcast Support Engineer, I worked with a 12-member team to:- Offer Outstanding Technical support to Avid Broadcast clients (TV stations)- Served as liaison between Customers and Developing TeamAs the Client Services Engineer, I worked with a 5-member team to:- Upgrade 200+ servers from Win 2000 to Win 2008.- Merge a new acquisition and its 50 employees into the Avid Domain. - Deploy a company-wide email accessing server.Key

Mountain View, Ca, Us

Pinnacle Studios is the award-winning consumer video editing applications that represent 15+ years of customer R&D to meet the needs of all levels of videographers.As the SQA Test Engineer, I strove to improve customer experiences by conducting QA/QC tests to ensure peak software functionality. I liaised with developers to replace a tab containing multiple functions with a specific function button to keep the software user-friendly. Key

Bethpage, New York, Us

Now known as Altice USA, the company delivers compelling, high-quality TV shows and news channels, enabling millions of customers to enjoy their well-loved media and entertainment. As a member of the Technical Support Group, I consistently ranked in the top 3 performers for providing customers with the highest caliber of service and outperforming my peers during calls. Key

• Level I-II-III support of end users• Traveling to locations to resolve Network connectivity issues• Upgrading and troubleshooting hardware on PC desktops and printers• Implementing network topologies configuring switches, hubs and routers• Training staff on basic procedures necessary to properly operate a computer

Ccna, Networking

Networking Specialist