Hing Fu Chan Email & Phone Number

Hong Kong Sar

- Managed the loaning of luggage and backpacks to press and influencers, ensuring real-time status updates and the timely coordination of maintenance and servicing for used items- Monitored media and influencer clippings daily to assess the effectiveness of launched campaigns, such as SEIT 1898 and collaborations with Tiffany & Co.- Conducted monthly reports encompassing CRM and PR activities, delivering comprehensive summaries of team efforts including shopping mall exposure and customer feedback, to both the APAC region and headquarters for budget and trend prediction

Hong Kong Sar

- Managed the monthly birthday campaign by creating a target list and monitoring the inventory levels weekly to ensure sufficient stock of the featured products- Established the Customer Cultivation Program, aiming at capturing inactive customers and retaining existing ones, by setting up the content of the make-up workshop, which included arranging gifts and purchase offers to encourage customer participation

Hong Kong Sar

- Assisted in organizing high-profile brand events, including the Orchidée Impériale Top Tier CRM Event and the Abeille Royale Bee Garden, providing on-site support, guest list management, and coordinating with external vendors- Analyzed customer behavior patterns, including monitoring purchase and retention rates, to assess the impact of the shop closure and new product launch last year- Managed SMS campaigns for various products, including the new Hair Care series and the existing Skincare line, while overseeing content creation, member list organization, and monitoring post-campaign redemption rates

Hong Kong Sar

- Interviewed the candidates and help manage the employee life cycle such as recruiting and onboarding employees- Scheduled and arranged 3 events relating to the cross-department and internal operation- Maintained and updated over 2000 employee records such as the attendance and yearly appraisal

香港特別行政區

- Administered research on brands’ communication and worked closely with huge organizations such as Hong Kong's Department of Health, Hong Kong and China Gas Company Limited (Towngas) and HSBC- Conducted and tailor-made desk research to maintain the insightful understanding- Aggregated data from multiple sources, such as Excel and SPSS, to provide a comprehensive assessment

香港特別行政區 九龍

- Assisted and handled the ticketing and schedule rundown planning of the Fly-cation event in Hong Kong International Airport and the 15th Anniversary Performance and Dance Presentation in Ocean Park- Supported the marketing initiatives and field sales event which over 100k HKD sales volume- Managed and handled digital platforms including the official websites and social media like Facebook and Instagram for specified events announcements and customer complaints

香港特別行政區

- Provided friendly and quality service to the customer- Operated the attraction ride systems (Jungle River Cruise) and offered lively storytelling- Delivered narrations of varying lengths and providing audience control during peak hour and holiday period

Bachelor Of Business Administration - Bba, Marketing And Management

Associate'S Degree, Tourism Management