Benny Miller

Benny Miller Email and Phone Number

Consumer Investments Business Planning and Operations @ Merrill Edge
Chandler, AZ, US
Benny Miller's Location
Chandler, Arizona, United States, United States
About Benny Miller

Detail-oriented, analytical professional with extensive experience in managing ambiguity and winning the trust of senior leaders to successfully transition into newly created roles, setting the precedent for future team members. Innovative problem-solver with broad expertise in documentation, strategic planning, and partnering with geographically dispersed teams. Proven track record of analyzing customer data to gain a better understanding of the client and provide actionable insights for executives, streamlining the decision-making process. Vastly proficient in driving continuous improvement and change management. Solid history of developing and executing testing methodologies to evaluate the quality of internal controls, ensuring business continuity, fraud prevention, and the integrity of financial reporting.

Benny Miller's Current Company Details
Merrill Edge

Merrill Edge

View
Consumer Investments Business Planning and Operations
Chandler, AZ, US
Website:
merrilledge.com
Employees:
1642
Benny Miller Work Experience Details
  • Merrill Edge
    Consumer Investments Business Planning And Operations
    Merrill Edge
    Chandler, Az, Us
  • Merrill Edge
    Consumer Investments Business Planning & Operations
    Merrill Edge Nov 2022 - Present
    Money Assets & Transfers
  • Paypal
    Busines Process & Engagement Analyst
    Paypal Oct 2020 - Sep 2022
    Chandler, Arizona, United States
    Played a key role in the corporation’s “complaints reduction” unit enforcing compliance with regulatory body requirements. Managed teams and nurtured stakeholder relations with legal, training, knowledge management, product owners, UI designers, Business Intelligence, platform owners, and company directors to champion, track, and launch solutions. Delivered project readouts to staff on the Senior Director and VP level.
  • Paypal
    Internal Controls Tester
    Paypal Jan 2019 - Oct 2020
    Chandler, Arizona, United States
    Steered multiple team tools, interactions monitoring software, and SOP documentation to inspect customer contacts through all available channels, encompassing chat, email, and voice. Ensured adherence to SOP and pinpointed control gaps companywide while streamlining quality analysis for staff. Spearheaded all executive escalations.
  • Paypal
    Internal Consultancy And Advice
    Paypal Sep 2015 - Jan 2019
    Chandler, Arizona, United States
    Launched the initial Internal Consultancy & Advice team and developed SOPs to install a phone line available for front line customer service agents to make SOP inquires, escalate customers, and use special account permissions.
  • Paypal Credit Card
    Team Lead Interim
    Paypal Credit Card Oct 2016 - Oct 2017
    Chandler, Arizona, United States
    Managed 22 agents, including scheduling, leave, reporting, compliance management, and training logistics. Guided agents with direct coaching and side by side sessions on a routine basis. Led daily stand-up meetings and officiated team meetings weekly. Offered feedback via documented quarterly, half, and yearly reviews.
  • Paypal Credit
    Email Only Team
    Paypal Credit Aug 2013 - Sep 2015
    Chandler, Arizona, United States
    Piloted the unit’s initial team of agents specializing in responding to customer correspondence via email only.
  • Ebay Inc
    Customer Service Representative 2
    Ebay Inc Aug 2011 - Aug 2013
    Chandler, Arizona, United States
    Front line customer service role
  • Best Buy
    Customer Service Representative
    Best Buy Oct 2009 - Jul 2011
    Tempe, Arizona, United States
    I ran the phone sales for the physical store, the customer service desk, as well as later specializing in the Musical Instruments department.
  • Sears Holdings Corporation
    Delivery Specialist
    Sears Holdings Corporation Oct 2008 - Oct 2009

Benny Miller Education Details

Frequently Asked Questions about Benny Miller

What company does Benny Miller work for?

Benny Miller works for Merrill Edge

What is Benny Miller's role at the current company?

Benny Miller's current role is Consumer Investments Business Planning and Operations.

What schools did Benny Miller attend?

Benny Miller attended New Mexico Institute Of Mining And Technology, Bernalillo High School.

Who are Benny Miller's colleagues?

Benny Miller's colleagues are Gavin Singh, David Iafrate, Mba, Crpc™, Tomo Tomovski, Crpc™, Natalie Jensen, Nick Bartholomew, Julie Frazier, Aimee Allen.

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