Benny Gaffney Email & Phone Number

Accountable for the design, development, implementation and deployment of Nationwide’s online quoting software, ClearQuote, for the following lines of business: Commercial Property, Crime, and Inland Marine.Led ClearQuote workshops with a cross-functional business project team of product, pricing, underwriting, and requirements to ensure business needs are met.Utilizing agile work environment, provided feedback and solutions during daily stand ups to improve business outcomes.Tested functionality and configuration work on PolicyCenter and ClearQuote, verified against requirements and provided feedback to the applicable team.Served as a liaison between nontechnical business units and IT to ensure the project remained on track, within budget, and all teams were clear of project requirements and expectations. Provided monthly demonstrations, education and training to impacted departments on the functionality and development of ClearQuote and PolicyCenter.

Premier Underwriter that worked directly with a smaller group of agents to provide superior customer service.Drove market development, profit & premium objectives by proactively implementingcompany strategies. Technical resource to team members on product line or market segment, regulatory issues, policy forms, underwriting appetite and guidelines.Assessed & managed risk quality using statistical, economic & financial data.Values in Action Committee member.

Des Moines, Iowa

Supported Middle Market Commercial Line Underwriting, Midwest Region.Initiated appropriate loss prevention actions.Developed & maintained internal & external business relationships.Assessed & managed risk quality using statistical, economic & financial data.

Applied technical knowledge, underwriting guidelines & regulations. Understood business operations & loss potential, industry concepts. Ability to calculate pricing recommendations. Recruited new agencies and assist in training and development.

Des Moines, Iowa

Market the Company’s products to achieve growth and profitability targets. Develop and strengthen relationships with current agency force. Examine profitability, quality of submissions, underwriting and product changes. Gather and analyze competitor activities and information. Provide recommendations on strategic opportunities to appropriate internal staff. Capability to understand a wide variety of business operations and model loss potential, industry concepts, tools and processes. Ability to calculate pricing recommendations. Effective interpersonal skills including ability to negotiate successfully. Positively represent the Company when traveling to Iowa agencies, insurance conventions and trade shows.

West Des Moines, Iowa

Exhibited good judgment to accept, reject or modify new and renewal business for commercial lines to ensure a profitable commercial book of business. Developed on-going relationships with internal and external customers. Analytical and decision making skills. Capability to understand a wide variety of business operations and model loss potential.Demonstrated organization skills and ability.

West Des Moines, Iowa

Conducted and coordinated loss investigations, scheduled appointments with insureds and claimants. Strived for customer satisfaction and accuracy of information provided to all parties involved in the loss. Successfully negotiated settlements of claims, showing consistency with insureds and claimants. Organized work time efficiently. Coordinated appointments with claimants to best utilize time away from the office. Performed service calls on multiple agencies and policy holders. Provided claim support during incidents of extreme loss; due to hail and wind.