Ben Nicholson Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

I was bought in as an Employee Experience Specialist to develop and implement People and Culture programs. Using human centred design and co-creating with people from across the business, I delivered a revitalised performance management program that saw an increase in participation and quality of conversations across the organisation.

Brisbane, Australia

• Working on transformational projects for the bank, mostly related to people, leadership, culture and change management. A project lead on initiatives that realise the business strategy as well as drive engagement.
• Project Lead for the Culture Audit - In response to the royal commission into Australian Financial Services, I designed a culture model that would support Bank distribution in achieving a balance between People.
• Project Manager for the Leader Onboarding Program – I delivered a centralised onboarding program that ensured a consistent experience across stores nationally. This included running project workshops, preparing project.
• Project Management (Agile project methodology)
• People (HR) advisor on projects
• Designed and delivered Change Management plans

Brisbane, Australia

• A re-imagine bank project that saw us introduce a completely new look, feel and customer experience to two of our Suncorp Stores before delivering Suncorp's first ever Flagship Store, right in the middle of Sydney's.
• Responsible for all people readiness activities
• Customer experience design
• Product offering strategy and implementation
• Designed people capability matrix
• Change management activities

Brisbane, Australia

• I provided strategic advice to leaders across the organisation, predominantly for the Executive General Manager Bank Distribution and their direct reports including Regional Managers, Operations and Sales Leadership.
• Compiling training needs analysis, capability plans, talent reviews, development pathways, team days, strategic workforce plans, and business development.
• Designing a service catalogue for team days and off sites and facilitating.
• Co-lead on the Bank Culture Project that brought together a project team that defined 'how we do things around here’ for Suncorp Bank.
• Advisor on Diversity & Inclusion programs and activities
• Led Strategic Workforce Planning workshops

Brisbane, Australia

• I led the facilitation of induction and on boarding programs to staff that either sold insurance or processed our claims across many of our brands, including Suncorp, AAMI, GIO and Apia and was part of the project.
• Designed and built learning solutions for online platforms as well as face to face facilitation
• Facilitated a range of insurance programs across sales, service and claims teams
• Reviewed and refreshed out of date training programs
• Led change management activities related to major projects
• Delivered onboarding programs

I provided a level of service that exceeds our customer expectations and contributes to revenue growth through new business acquisition and retention. I was also responsible for the development of others in my team and was given coaching opportunities and acting leader responsibilities. 'To eliminate stress and provide peace of mind', that was our purpose.

Clayfield, Brisbane

Responsible for generating and acquiring new business sales through gym memberships and personal training, as well as retaining existing memberships.Also shared the responsibility of staff professional development and gym operations.

Diploma, Leadership And Management

Diploma, Project Management

Diploma Of Vocational Education & Training, Workforce Development And Training

Cert Iv Training & Assessment Tae40110, Workforce Development And Training