Benny Soo Email & Phone Number

San Francisco, CA, US

San Francisco, US

-Pioneered the company’s pivot into web3 by developing the initial playbook for social and community strategies, leading to the successful minting of 18,331 NFTs across three collections on OpenSea.-Planned and executed a private node presale generating multi-millions, significantly boosting company revenue and visibility in the blockchain.

San Francisco, CA, US

-Led the creative and product vision throughout all stages of production cycle on two shipped titles as the product owner-Created new game feature documentation specs aimed at optimizing monetization, engagement, and retention-Managed production pipeline across multidisciplinary teams using Jira, Asana, Confluence, and Google Docs-Led the game design team.

San Francisco, CA, US

-Directly managed a team of 5 Live Operations Associates to effectively achieve strategic goals and revenue targets on War of Nations and DragonSoul titles-Responsible for game's live operations PLM strategy and content release planning attributing to $3mil+ monthly in existing user revenue-Prepared and presented weekly KPI reviews on game's revenue.

Vancouver, British Columbia, CA

-Planned and executed engaging in-game content such as PVE campaign levels, gear, items, prizes, and events to meet and exceed studio revenue targets for two top grossing mobile games-Worked with game production team to help with game design concepts, spec reviews, game tool optimizations, and new content release notes with a focus on driving positive LTV.

Orem, Utah, US

-Managed 15+ high priority enterprise accounts with care and precision to ensure customer satisfaction as well as profitability for the company-Inside Technical Account Manager for 50+ clients ranging from law firms, federal entities, and companies-Responsible for supervising 9 non-scripted Technical Support Representatives in a high volume call center.

San Francisco, CA, US

-Responsible for contact with customers regarding technical questions and requests for the company’s product line-Top tickets closed in 2009 with a recognition of being in the top 5 of closed tickets in company's product support history-Consistently ranked the top performer in both quality and quantity of cases closed in the past two review.

Richfield, Minnesota, US

-Led one of the three Installer Technician teams at the San Francisco location-Provided complete solutions to client's home and business technological needs-Performed on-site consultations, troubleshooting problem areas, installations of product and software, and firmware updates-Collaborated with computer specialists with wireless network.

Oakland, CA, US

-Read several styles of water meters in an assigned area, in varied neighborhoods and terrains, and in all weather conditions-Recorded meter readings on specially processed IBM cards-Checked for inoperative, defaced, or bypassed meters and for street, house, or meter number changes-Completed forms and logs quickly and accurately to alert the customer as a.

-Installed PC related hardware and software according to client standards-Configured new equipment based on tight schedules and deadlines-Assisted users with desktop software such as Microsoft Office-Maintained 40+ networked computers running both Windows 2000 and XP-Upgraded all hardware on all networked computers -Coordinated with LAN administrators on.

-Moderated the online chat lobby for TEN games.-Created game/area levels for multiple online games on the TEN platform.-Created in-game tournament rules and events for one of the most popular TEN games, ARC.

Industrial Arts

Education record