Tai Phan Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Orlando, Florida Area

Orlando, Florida, United States

Orlando, Florida Area

National training development for national retail “Big Box” locations• Provided content and oversee curriculum delivery for field sales organization on-boarding• Collaboration with LMS and L&D group for best in class training to achieve company goals and objectives• Provided Integrated solutions across classroom training, action learning, & e-learning.• Identified best practices and implemented within national & regional sales team• Identified performance gaps and defined training requirements while developing learning objectives, performance outcomes, and evaluative strategies to deliver scalable learning solutions

Suwon, Gyeonggi-Do, Korea

Worldwide training development for all licensed flagship Samsung retail storefronts consisting an average of 60 sales employees per location • Manage and developed a team of 15 training and development specialist• Implemented new and modified existing projects and programs to achieve company milestones and objectives.• Identified performance gaps and defined training requirements while developing learning objectives, performance outcomes, and evaluative strategies to deliver scalable learning solutions• Provided Integrated NSO solutions across classroom training, action learning, & e-learning.• Lead new store setup, including recruitment, training and management of sales and service staff• Identified best practices and implemented within global and subsidiary teams

Richardson, Tx

Deliver/facilitate new hire onboarding and continued education curriculum to Retail and Indirect employees, including products, services, and customer service skills.- Act as Subject matter expert in design curriculum that impacts new hire experience. Weigh in on content development and adapt to meet millennial learner- Communicate regularly with Management on New Hire and Current Employee progress, including successes and opportunities- Coach employees and gain their commitment for the flawless execution of business strategy- Provide timely, accurate and effective feedback to employees regarding job performance and effectively hand off new hire strength and opportunities to Management- Analyze sales reporting to identify training opportunities to increase and maximize sales.- Training Reinforcement and Sustainment: Ongoing calibration and alignment of training initiatives to business priorities. Ensure continued development of skills and competency, keeping spirit of initiatives fresh and relevant with all team membersTraining: Prepare for and facilitate training. Able to employ traditional Instructor Led Training (ILT), Virtual Instructor led Training (VILT) and On The Job Training (OTJ) to a diverse audience in both size of group and experience. Able to co-facilitate with field leaders and prepare them to cascade training as required. Implement training by accounting for all logistics and preparation expectations. Promote an open and supportive learning environment that fosters knowledge transfer, competency, and practical application of desired skill or behavioral change.

Richardson, Tx

Establish, retain and grow strong relationships from store to senior level management. Identifying client performances gaps and providing solution strategies. Managing a store portfolio of 120+ locations with a 25,000 quarterly sales unit target. Implemented monthly sales training and development programs. • Approved Mentor [Elected to assist in new hire trainings and development)• Facilitate Classroom and Online Trainings• Elected as a lead presenter in mulitple national city training tours with over 600+ attendees• July 2012 Supercharge Award [Award dedicated for outstanding performance and exceeding job requirements]• Executive Producer of Dallas, TX Samsung Galaxy IV training event (creating presentation content, scripts). Supporting T-Mobile, Sprint, Verizon, AT&T, and MetroPCS.

Managed the Dallas Kodak Market program with national retail “Big Box” chains including: Best Buy, Office Max, Staples, and Office Depot. Manage a territory of 55 stores; including sales, training, development, inventory control and visual merchandising. Travel daily to assigned territories; establish, retain and grow strong relationships with from store to senior level management. Implemented monthly sales training and development programs

Managed a team of 16 NAM (National Account Manager); including recruiting, development. Assuring monthly, quarterly, and yearly sales revenue is met. Develop, manage and maintain fortune 500 Sprint National accounts; create budgets and proposals; manage client follow through and updates.

Oversee day to day operations including: sales, training, development, employee performance, inventory control and visual merchandisingRecognized for exceeding over 150% sales quota in May ‘08, Jun ‘08, Dec ‘06, Oct ‘06, & Nov ‘06

Managed T-Mobile Wireless carrier program with national retail chains including: Fry’s, CompUSA, Sam’s, Radio Shack, and Wal-Mart. Managed a team of 33 representatives; including recruiting, development, and as needed disciplinary actions. Created operating standards and processes to maximize efficiency and results. Implemented monthly sales training and development programs - Awarded by T-Mobile, Senior VP of sales for excellent representation, preparation and presentation of T-Mobile North TX kickoff event - Elected to facilitate training presentations with over 400+ attendees - Elected to be on the Steering Committee [committee dedicated to develop sales and training programs, total of 4 members selected nationwide] - Recognized for exceeding over 100% sales quota in Jan ‘05, Dec ‘04, Nov ‘04, Oct ‘04, Sept ‘04, Aug ‘04, Jun ‘04, Mar ‘04, Dec ‘03