Tai Phan Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

Orlando, Florida Area

Orlando, Florida, United States

Orlando, Florida Area

• National training development for national retail “Big Box” locations
• Provided content and oversee curriculum delivery for field sales organization on-boarding
• Collaboration with LMS and L&D group for best in class training to achieve company goals and objectives
• Provided Integrated solutions across classroom training, action learning, & e-learning.
• Identified best practices and implemented within national & regional sales team
• Identified performance gaps and defined training requirements while developing learning objectives, performance outcomes, and evaluative strategies to deliver scalable learning solutions

Suwon, Gyeonggi-do, Korea

• Worldwide training development for all licensed flagship Samsung retail storefronts consisting an average of 60 sales employees per location
• Manage and developed a team of 15 training and development specialist
• Implemented new and modified existing projects and programs to achieve company milestones and objectives.
• Identified performance gaps and defined training requirements while developing learning objectives, performance outcomes, and evaluative strategies to deliver scalable learning solutions
• Provided Integrated NSO solutions across classroom training, action learning, & e-learning.
• Lead new store setup, including recruitment, training and management of sales and service staff

Richardson, TX

Deliver/facilitate new hire onboarding and continued education curriculum to Retail and Indirect employees, including products, services, and customer service skills.- Act as Subject matter expert in design curriculum that impacts new hire experience. Weigh in on content development and adapt to meet millennial learner- Communicate regularly with.

Richardson, TX

• Establish, retain and grow strong relationships from store to senior level management. Identifying client performances gaps and providing solution strategies. Managing a store portfolio of 120+ locations with a 25,000.
• Approved Mentor [Elected to assist in new hire trainings and development)
• Facilitate Classroom and Online Trainings
• Elected as a lead presenter in mulitple national city training tours with over 600+ attendees
• July 2012 Supercharge Award [Award dedicated for outstanding performance and exceeding job requirements]
• Executive Producer of Dallas, TX Samsung Galaxy IV training event (creating presentation content, scripts). Supporting T-Mobile, Sprint, Verizon, AT&T, and MetroPCS.

Managed the Dallas Kodak Market program with national retail “Big Box” chains including: Best Buy, Office Max, Staples, and Office Depot. Manage a territory of 55 stores; including sales, training, development, inventory control and visual merchandising. Travel daily to assigned territories; establish, retain and grow strong relationships with from store.

Managed a team of 16 NAM (National Account Manager); including recruiting, development. Assuring monthly, quarterly, and yearly sales revenue is met. Develop, manage and maintain fortune 500 Sprint National accounts; create budgets and proposals; manage client follow through and updates.

Oversee day to day operations including: sales, training, development, employee performance, inventory control and visual merchandisingRecognized for exceeding over 150% sales quota in May ‘08, Jun ‘08, Dec ‘06, Oct ‘06, & Nov ‘06

Managed T-Mobile Wireless carrier program with national retail chains including: Fry’s, CompUSA, Sam’s, Radio Shack, and Wal-Mart. Managed a team of 33 representatives; including recruiting, development, and as needed disciplinary actions. Created operating standards and processes to maximize efficiency and results. Implemented monthly sales training and.