Aptible, a Platform as a Service (PaaS), has been operational for over a decade, establishing a legacy in facilitating Digital Health companies to host and scale their services efficiently. However, our platform transcends this niche, offering teams of various sizes across multiple verticals the chance to leverage our productivity and security features.As the leader of the technical support team, I manage engineer-to-engineer support for Aptible, guiding a talented and diverse group known for delivering industry-leading technical assistance. Our team stands out for its ability to resolve customer issues and actively contribute enhancements back to the platform, informed by customer feedback. This unique approach enriches our understanding and alignment with both the product and engineering facets of Aptible, fostering a meaningful connection with our customers.What sets this role apart for me is the breadth of scope that our team covers and the authentic way we work with one another. The relationships we cultivate with our customers are profoundly rewarding, as is our collective effort to continually refine and secure the platform that supports their most critical operations. On average, our "Customer Reliability Engineering" team dedicates about 30% of their time to project work that directly contributes to the platform's development. This not only enhances our platform's capabilities but also solidifies our team's role as effective mediators among our customers, product, and engineering divisions.

Row4Hope Corporation is a non-profit promoting amateur rowing competition. Team Row4Hope is a pairs ocean rowing team, competing in the Talisker Whisky Atlantic Challenge in December 2021.

I was part of a distributed engineering team focused on the entire stack from data to insights to applications and devices. Lifespark is focused on improving quality of life through whole-person senior care.

I led technology teams which provided hosting, automation, and quality assurance to our product platform.* The infrastructure team provided secure, reliable, and scalable platform services to our digital products. DevOps principles, automation, infrastructure as code, measurement and continuous improvement were keys to our shared success. The team significantly improved KPIs for platform hosting (latency, availability, MTTR)* Our Technology Operations team brought structure, efficiency, and automation to the platforms, hardware, and services that drive our business.* Our Quality Assurance team utilized automation, process, and discipline to minimize defects and speed delivery of our digital products.

Part of a motivated team of health and technology professionals working to provide patients, physicians, and payers with a better total joint replacement experience.Provided the secure, scalable and highly available hosting platforms for our product development team, as well as providing tools and services that enable our dev team members to succeed.* Utilized infrastructure automation tools including Hashicorp Terraform and Packer to model, build, and maintain secure and scalable AWS-hosted application infrastructure.* Hosted a HIPAA-compliant healthcare application using Ruby+Rails+GraphQL+React, using Docker and container orchestration.* Used thoughtfully-designed application and system metrics, along with intelligent monitoring and alerting tools, to observe and operate our software.

* Early member of a successful developer-focused monitoring platform which was eventually acquired.* Worked primarily with the DevOps team, working with other senior engineers to ensure stability and scalability of mission-critical services* Manage complex AWS infrastructure for a popular SaaS monitoring platform* Write automation software for projects including: ChatOps, zero-downtime deployments, configuration management

* Part of a specialized team to provide DevOps support for an internal startup incubator platform.* Design and manage tech platforms for emerging healthcare businesses.* Develop, implement and maintain hosting strategy built on agile continuous delivery principles & * DevOps methodology.* Infrastructure as Code: automate Amazon AWS environments using Puppet ecosystem.* Champion of ChatOps, driving automation, consistency and collaboration by integrating operations into internal chat services.* Research and development for container-based deployment using Docker and CoreOS.

* Assisted Digital River with the integration of a startup acquisition, and in the implementation of PCI compliance and governance programs.* Software Engineering support for consumer and partner websites.* Infrastructure support for cloud hosts using Amazon EC2 and related AWS features.* DevOps experience: Linux, Apache, Nginx, Git, Chef, MySQL configuration / replication.* Prototyping applications in node / backbone / jade / stylus.

* Responsible for the technology stack of the public web properties (averaging over 15 million monthly pageviews)* Implemented an eCommerce system which acheived $20M in sales during a 30 day period* Manage a team of 8, both from an HR and financial/budgeting perspective, including a mix of local and remote resources* Implemented automated web testing using Selenium and Ruby

* Automated business processes and designed enterprise integrations in Lombardi Teamworks (now IBM Business Process Manager)* Developed Java software for a complex incentive compensation application* Developed advanced Oracle PL/SQL programs for data manipulation* Designed, developed, and maintained automated Java, database and functional web testing using Open Source tools

Manager, Electronic Commerce / Web Applications Group* Hired, trained, and developed talent from internships to become capable employees and leaders.* Managed and co-developed a blend of internal and external-facing projects.* Provided enterprise integration solutions that bridged diverse systems and legacy platforms.* Implemented a variety of Web and integration projects.

SAP Consultant specializing in Internet Sales / Java integrations for SAP CRM applications* Participated in client-facing roles throughout the lifecycle including sales engineering, proof of concepts, development, and delivery.* Participated in infrastructure design for enterprise web applications.* Designed a global shared service offering including SAP’s Web application server platform.* Participated as a member of an internal consulting group for a large oil & gas client.