Benoit Angeline Email & Phone Number

Mauritius

Quatre Bornes, Plaines Wilhems District, Mauritius

Business Process Documentation is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value. BPD in various ways, enables to improve a business process by analysing it, modelling how it works in different scenarios, implementing changes, monitoring the new process and continuously.

Quatre Bornes, Plaines Wilhems District, Mauritius

Payments Initiation team provides customers enhanced payment experiences through a guided and customer centric approach. Duties included promoting customer education through various communication channels, issuance of travel insurance certificates with related documentation. Participation in Events/Campaigns promoting sales and awareness. Acting Supervisor.

Quatre Bornes, Plaines Wilhems District, Mauritius

Bank Contact Centre role focus on assisting bank customers with a variety of services. As an inbound call center agent, duties included answering to customer queries, handling lost/stolen cards, reporting fraudulent transactions, checking status of accounts, addressing specific issues and particular services.

Quatre Bornes, Plaines Wilhems District, Mauritius

Duties assigned included providing quick and adequate assistance to CSR and other bank personnel to promote quality Customer Service. Responding to customer queries, escalating unresolved issues to relevant internal teams (Logging of tickets as and when required)

Port Louis, Mauritius

As a Recovery Officer, responsibility was focused on managing and recovering unpaid debts from clients. Duties included monitoring and following up on outstanding debts, providing statements, negotiating payment plans and maintaining accurate records of all transactions. Great logistic experience obtained at Celero.Indeed a great Company to be.

Port Louis, Mauritius

As an Account Officer at Velogic Cashier's Office, responsibilities included handling cash transactions with customers, collecting payments, issuing receipts, refunds, providing monthly financial reports and weekly remuneration of casual employees.