Benoit Bergeron Email & Phone Number

Brossard, Qc Canada

Provide elevated high quality technical support by phone & e-mails.Strong Networking skills. Trouble shoot, isolate & research technical solutions using all available resources to resolve any issues within' first call resolution.IT hardware: Desktop / Laptop, Tablets - iPhone & Android - Printers - Fax - Scanners - RF Guns - Modem - Router - Switches - Access Points - Power Injectors - Pin pads...Windows 7, 8/8.5 & 10 / Windows Office 2000-2016 - All OS for mobile.AS400 - Epicor - SolarWinds - RMM - AutoTask SkillsManaging every single exceptions

Longueuil

Provide elevated high quality technical support by phone & e-mail with Microsoft Dynamics's CRM. Support all cinemas around the world with D-BOX technologies, including hardware’s electro mechanics for Actuators, Actuator Control Movement, KineRemote, servers with software for the ticketing reservation, movie trailer for Kiosk PC. Simulation and training software, Home Theater, Gamer solution, Flight simulator, automotive. Strong networking skills. Trouble shoot, research technical solutions using all available resources.

Montreal, Qc, Canada

Boucherville, Qc

ResponsibilitiesTechnical support specialist level 1,2 & 3 Provide elevated high quality technical support by phone & e-mail with Remedy.All Rona stores / Warehouse in Maritime, Quebec, Ontario & all Canadian western provinces.All Reno-Depot Quebec & Ontario - Rona big/small surface.Strong Networking skills. Trouble shoot, isolate & research technical solutions using all available resources to resolve any issues within' first call resolution.Servers Windows 2003-2008 - Unix - Red Hat / CC & DD Controllers...Windows XP Pro, 7, 8/8.5 & 10Windows Office 2000-2013Office Open SourceInternet Explorer (all), Firefox, Chrome, Edge - Microsoft Dynamics AX – Microsoft team viewer - Microsoft AD - SharePoint - Microsoft SQL (Basic) - Dameware et WMWareRouters, Switch, Cisco Catalyst 3950 / 2950 / 8000 / 9000 - UPS batteries - Administration clients tokens / VPN RSA token / Proxy / TCIP/IP, DNS. LAN/WAN, DHCP, VLAN - Firewall Backup Exec systems - Norton Anti-Virus / Backup - McAfee / AVG / Avast...IT hardware: Desktop / Laptop, Tablets - Keyboards - Printers - Fax - Scanners All OS for mobile, Android, iPhone & BlackBerry. Telephone w/ voice over IP - Cisco phone Cisco agent application.CC & DD controllers for registers - Pin pads - Scanners - RF Guns - Scales - Access Points - Power Injectors - Power supply - Hub - Fios Modem - DLS cable - Wireless ControllerRona support over de 600 applications for all their stores & Head office's 1500 employees.AS400 - MMS - Soda - TMQ - Sidma – Citrix - Netscan - Telnet - TMQ - Oracle - Java - Kronos - CMP - Micro Strategy - JDM - ERona- SolarWinds... AccomplishmentsI have a direct impact, answering between 40 to 60 calls + 30 to 50 e-mails a day. The calls are from over 600 + Rona / Reno-depot & Warehouse stores across Canada. I also take care of 1500 employees at the Main office. We support over 600 applications.SkillsManaging every single exceptions from store to store. Every call is a case by case.

Montreal, Qc, Canada

Technical support specialist in a call center.Working with Remedy & Triole (TFS) ticketing system (Fujitsu)Install hardware and software, including updates for Fujitsu employees.Provide elevated high quality technical support by phone and e-mail & fax to: Metro grocery stores in Quebec and Ontario LSTRNA / Relay retail stores (Canadian & US airports) The Body Shop stores (Canada & USA) Fujitsu DMR (Fujitsu employees)Strong Networking skills. Trouble shoot, isolate, research technical solutions using all available resources to resolve any issues within' first call resolution. 30 - 50 Calls/Day + E-mails.Use Sense & Respond program to make the best decision according to the issue.Always keep a communication between customers and employees.Generate daily statistic & other reports.Restart/reboot all Windows operating systems, servers and/or all Windows office remotely.Servers Windows 2003-2008 / CC & DD ControllersWindows XP Pro, 7, 8Windows Office 2000-2010Internet Explorer (all), Firefox, Chrome, Microsoft Dynamics AX – Microsoft team viewer - Microsoft AD - SharePoint - MS SCMP - Microsoft SQL (Basic) - Dameware et WMWareRouters, Switch, Cisco Catalyst 3950 / 2950 / 8000 / 9000 - UPS batteries - Administration clients tokens / VPN RSA token / Proxy / TCIP/IP, DNS. LAN/WAN, DHCP, VLAN - Firewall Backup Exec systems - Norton Anti-Virus / Backup - McAfee / AVG / Avast...IT hardware: Desktop / Laptop, Tablets - Keyboards - Printers - Fax - Scanners All OS for mobile, Android, iPhone & BlackBerry. Telephone w/ voice over IP - Cisco phone Cisco agent application.CC & DD / Registers - Pin pads - Scanners - RF Guns - Scales - Access Points - Power Injectors - Power supply - Hub - Fios Modem - DLS cable - Wireless Controller - Infra SolutionsPOS applications - SMS / SMS Pro / SIR solutions & All Metro store's applications

Plastburgh, Ny

Sales/Promote and upgrade. Set up and install, troubleshoot, isolate and fix broadband HFC. Set up and install, troubleshoot, isolate and fix high-speed data and network. Internet protocol and Voip. Hardware proficiency. Use basic installation tools and hand tools - Perform job from high places (on ladders and/or poles) - Comply with safety procedures and requirements - Knowledge of basic mathematics - Ability to communicate with customers.

Direct sales, cold call and tech support for a VOIP enterprise.Find prospect, cold calling, schedule appointments and close the prospect with contract.

Sarasota, Fl

Provide elevated high quality technical support by phone and e-mail & faxTrouble shoot, research technical solutions using all available resources, Resolving hardware and software issues, to reduce the downtime of theirComputer system. Keep communication between customers and employees.Strong Networking skills. Restart/reboot all Windows operating systems, servers or allWindows office issues. Restart applications remotely.Urgency to respond and take the best decision according to the issue.Always keep a communication between customers and employees.Generate daily statistic reports - Windows Server 2003-2008 – Windows XP Pro – Windows office 2003 - Cisco router & switches – Client, Proxy, Internet explorer - Firefox - VM ware - Microsoft active directory – Microsoft SQL – Antivirus - Microsoft share point - Cable distribution, connections.Hardware (Laptop, PDA and Blackberry) - Backup EXEC systems - TCIP/IP, DNS. LAN/WAN, DHCP, VLAN…

1, Audio Video Repairs

Audio video technician Program to repair and install electronic equipment, domotique. Audio video specialist with Crestron & AMX control.

Aec, Information Technology

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