Benoit Cardinal Email & Phone Number

Toronto, On, Ca

Montreal, Quebec, Canada

Toronto, Ontario, Canada

Manage the development, design and delivery of election-related training and e-learning programs, designed to support electoral and referenda events in Ontario and delivered to Elections Ontario headquarters staff and a large, electoral event extended workforce.

Toronto, Canada Area

Ensure all scheduling, manpower planning, and real estate are allocated efficiently to current In-Flight programs, third party contracts, and ad hoc training as required.In conjunction with recruitment coordinators and corporate HR, assist on recruitment sites and with the logistical planning of the day.Lead for recruitment initiatives of Training Specialist – Cabin Crew and manage recruitment of Special Assignment instructors when required.Manage the Cabin Crew Training Operations… Show more Ensure all scheduling, manpower planning, and real estate are allocated efficiently to current In-Flight programs, third party contracts, and ad hoc training as required.In conjunction with recruitment coordinators and corporate HR, assist on recruitment sites and with the logistical planning of the day.Lead for recruitment initiatives of Training Specialist – Cabin Crew and manage recruitment of Special Assignment instructors when required.Manage the Cabin Crew Training Operations ensuring smooth functioning of the training operations.Prepares audits and represents their region for all correct action plans and draft responses to IOSA, TC and Internal Quality Departments.Manage facility costs, inventory and corporate real estate relationships for their local facilities.Oversees and coordinates site (working) copies (including exams and relevant handouts / training materials) of all training programs – ensuring they comply with required standards and provisions.Implement and track induction (including regulatory training) of new hire instructors.Manages all Third Party contractual relationships and use of manpower and facilities.Participates in the development and maintenance of business processes for internal reporting systems (ETQ and AQD) and lead for bi-annual revisions.Coaching of subject matter experts and participates in other coaching initiatives for small medium and larger scale training plans.Attend monthly equipment and maintenance committee meetings and action all local initiatives.Support the Manager, Cabin Crew Training Operations Managers from other training center when required.Develop and maintain local SMS – IOSA based processes and safety measures for training when delegated by the manager.Provides regional direction for the delivery of all programs, regulatory and non regulatory, to support corporate goals and objectives Show less

Toronto, Ontario, Canada

Toronto, Canada Area

Experienced senior facilitator with a strong coaching, training and instruction skillset. Working across all customer service training branches to develop and establish best in-class facilitation skills across the instructor population. Experience in facilitating classes, workshops and events, and ability to coach others in an effort to make training relevant and memorable. .

Toronto, Canada Area

Formulates teaching outline for flight attendants and determines instructional methods such as group lectures, individualcoaching, demonstrations and workshops.Develops and updates lesson plans, training materials and instructor materials to include a thorough understanding ofpolicies, procedures, regulation and technologies, resulting in the achievement of superior customer satisfaction.Selects appropriate teaching aids to enhance performance, such as training handbooks… Show more Formulates teaching outline for flight attendants and determines instructional methods such as group lectures, individualcoaching, demonstrations and workshops.Develops and updates lesson plans, training materials and instructor materials to include a thorough understanding ofpolicies, procedures, regulation and technologies, resulting in the achievement of superior customer satisfaction.Selects appropriate teaching aids to enhance performance, such as training handbooks, behavioural models, multimediavisual aids, computer tutorials and other company supplied materials.Evaluates performance through company's quality control measurements, such as observation, employee feedback, surveys and customer complaints/compliments. Show less

Masters In Leadesrhip, Leadership Studies

Bachelor Of Business Administration, Finance And Marketing

Activities and Societies: Entrepreneurial Club Swimming Spanish Classes International Financial Management, Cash Management, Risk.

Technical Diploma (3Yrs), Hotel, Motel, And Restaurant Management

Activities and Societies: Class President Extra Curricular Internships Technical Degree in Hotel Management