Primarily providing Consulting Services in the Microsoft Dynamics GP space and various ERP solutions, working with resellers and end clients

Responsibilities:- Work with new clients and help them transition from their legacy financial system- Perform strategic reviews with new clients to understand their needs in terms of reporting, internal processes and finance software needs- Prepare project plans and work with new clients to define projects items and milestones- Perform user training- Support new clients in their go-live process- Assist internal team of consultants and developers with projects and… Show more Responsibilities:- Work with new clients and help them transition from their legacy financial system- Perform strategic reviews with new clients to understand their needs in terms of reporting, internal processes and finance software needs- Prepare project plans and work with new clients to define projects items and milestones- Perform user training- Support new clients in their go-live process- Assist internal team of consultants and developers with projects and assignments- Review and analyze project performance on budgeted versus actual hours worked- Work with existing clients on implementing new modules, new interfaces or custom work Show less

• Generated and hunted down new business utilizing strong closing skills.• Business type was Web in nature. The main product lines sold were Web Design, CMS application, eCommerce and Branding.• Maintained Snap Technologies’ primary account. – Sage Software.• Aggressively called and mined the Sage software distributor and their clients for new business.• Attended trade show/partner forum held in Richmond through the Sage marketing department. Sage request that I present a value… Show more • Generated and hunted down new business utilizing strong closing skills.• Business type was Web in nature. The main product lines sold were Web Design, CMS application, eCommerce and Branding.• Maintained Snap Technologies’ primary account. – Sage Software.• Aggressively called and mined the Sage software distributor and their clients for new business.• Attended trade show/partner forum held in Richmond through the Sage marketing department. Sage request that I present a value proposition to utilizing the web efficiently for increased ROI. Focus of presentation was “Key Elements to an effective Web Site”, including Website Design, Navigation, Content, Website Software and Search Engines (SEO). Show less

-Maintaining millions in sales of end to end software business.-Distributor and end-client satisfaction through daily interactions.-Fulfilling extensive reporting and business analysis requisites¨Establish and maintain distributor and client relationships-Knowing and understanding their needs and by fulfilling them as requested.¨Ensuring clients obtain and are current with the latest products¨Maintain leads and marketing information, which allow growth¨Determining… Show more -Maintaining millions in sales of end to end software business.-Distributor and end-client satisfaction through daily interactions.-Fulfilling extensive reporting and business analysis requisites¨Establish and maintain distributor and client relationships-Knowing and understanding their needs and by fulfilling them as requested.¨Ensuring clients obtain and are current with the latest products¨Maintain leads and marketing information, which allow growth¨Determining and assisting distributors as well as clients to achieve optimal ROI.¨Maintenance of accurate forecasting and reporting ¨Ensuring delivery of product and all facets associated with the purchases made.¨Represent the company with outstanding loyal dignity and maintain professional representation¨Provide professional, timely and outstanding presentations¨Have and maintain a clear and concise understanding of the competition¨Establish and keep relationships with management and all other groups Show less

¨Maintenance and Upgrade of ACCTRAC client issue tracking system ¨Developed External Issue History Tracking System for Business Partners¨Maintenance and Redevelopment of ACCPAC Business Partner Technical Support Issue Tracking Web Site.¨Maintenance and Redevelopment of QA Tracking System.¨Developed a new Knowledge Base environment for Technical Support and for External Business Partners. – Server-Side “.ASP” and MS SQL Application¨Developed new HotFix Tracking System for… Show more ¨Maintenance and Upgrade of ACCTRAC client issue tracking system ¨Developed External Issue History Tracking System for Business Partners¨Maintenance and Redevelopment of ACCPAC Business Partner Technical Support Issue Tracking Web Site.¨Maintenance and Redevelopment of QA Tracking System.¨Developed a new Knowledge Base environment for Technical Support and for External Business Partners. – Server-Side “.ASP” and MS SQL Application¨Developed new HotFix Tracking System for Technical Support and for External Business Partners. – “.ASP” and MSSQL Application ¨Completely revamped the Technical Support Web Access and environment¨Set up FaceTime third party application for in-house use.¨Extensive exposure to CRM software, specifically SAGE CRM.¨Provide Level II Technical Support to Business Partner and Certified Consultants.¨Provided extensive training and support on all internal Systems including CRM and all web related systems.¨Project Management for Chat Software Show less

BC COLLEGE OF OPTICS (1997-1999)¨ Instruction of Dispensing, contact lens fitting and lab technology.¨ Teacher / Student mentor for students graduating.

¨ Administration, staff supervision, customer relations. ¨ Marketing, purchasing, sales promotions, inventory control, staffing/hiring.¨ Opened Western Region COSTCO Optical department.¨ Licensed Dispensing Optician and Contact Lens Fitting. ¨ Lab Technician and Sales Representative

¨ Licensed Realtor¨ Marketing, sales promotions