Assisting the Front Office Manager in managing the Front Office departmentControl and guaranty excellent quality service delivered to guest thus maintaining flagship status of the GroupExecution of regular technical/skills trainingMaintaining the Operational Standards for the Front Office departmentCoordinating working schedule of the Front Office departmentStaff planning/ rosterHandling complains and resolving them within the shortest delay at guest’s satisfactionCreating and maintaining a friendly and courteous relationship with both internal and external guestsServices under supervision:1. Reception2. Guest Relations3. Concierge4. Switchboard5. Reservation6. Porter/ Doorman7. Limousine DriversNo. of Staff: ±30

HEAD RECEPTIONIST Assisting the Front Office Manager and Assistant Front Office Manager in managing the Front Office departmentsControl and guaranty excellent quality service delivered to guest in view of becoming part of the Leading Hotels of the WorldDepartments under supervision:1. Reception2. Switchboard3. ReservationNo. of Staff: ±12Execution of regular technical/skills trainingMaintaining the Operational Standards for the Front Office departmentCoordinating working schedule of the Front Office departmentResponsible for whole Front Office department during evening shift8. Reception9. Guest Relations10. Concierge11. Switchboard12. Reservation13. Porter14. Limousine DriversNo. of Staff: ±35NIGHT MANAGER (Nov 2007- May 2008)Reporting to the Resident Manager/ General ManagerRepresenting the Management during the night Dealing with complains and taking immediate action when ever possibleOverlooking overnight activities and operationsDepartment under supervision:1. Reception 2. Room Service/ Kitchen 3. Security 4. Stewarding

Customer service- Provide assistance to guest at any time, forwarding important complaints to superiors if could not be resolved at lower levelCashiering process- Foreign exchange, check-outs, billings etcNight auditing