Benoit Lamarre Email & Phone Number

Région De Montréal, Canada

Career ObjectiveObtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Summary of Qualifications Carrying out and attaining the mission and the goals of the business unit managed. Planning and maintenance work system, Procedures and policies. Able to develop and maintain solid interpersonal relationships Skilled at evolving within a team  Capable of rapidly adapting and integrating new information Planning, Directing and overseeing the operation and fiscal health of business unit. Fluently bilingual – oral / written Level II (Secret) Government of Canada security clearancePrimary Responsibilities  Plan staffing levels. Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees. Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures. Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment. Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

Région De Montréal, Canada

Summary of Qualifications Twenty years’ experience in the telecommunications field Extensive experience in supporting both clients and technicians alike Able to develop and maintain solid interpersonal relationships Skilled at evolving within a team  Capable of rapidly adapting and integrating new information Adept at communicating ideas in a timely and clear fashion Fluently bilingual – oral / written Level II (Secret) Government of Canada security clearanceRelevant Skills Proficient in applying WAN protocols: Ethernet, IP, TCP / UDP, MPLS, BGP – ATM / Frame Relay Excellent knowledge of transport protocols: SONET, CWDM/DWDM Extensive experience using the OSI model Exceptionally skilled and experienced at network design and troubleshooting Comprehensive experience working with various interface languages such as: Cisco, Juniper, Nortel/Ciena and Alcatel. Proficient in Microsoft Visio, Excel and Word applications Relevant Salesforce CRM experienceWork ExperienceZayo / Allstream 1999 to 2017 Client (Data / Voice) and Network Operations Technician 2001 to 2017  Installed and configured necessary equipment at clients’ sites according to service requested Enabled various voice, data and Internet products Repaired existing client services and replaced equipment when necessary Wired and interconnected central office’s (CO) equipment Service Technician  Trained and supported service and activation center technicians Opened and managed client trouble tickets  Managed client trouble tickets requiring particular technical intervention Provided a functional workstation and developed automated updates for service center techniciansOperations Technician 1999 to 2001Voice Services  Installed network and resale telephone communications services (PRI / DEA, Business Trunks, business lines) Oversaw voice services repairs following service center technician diagnoses