Benoît Maréchal Email & Phone Number

Paris

High availability support first and second line

Paris, Île-de-France, France

Total Treasury manage the treasury of Total S.A. and of all subsidiaries among the group in more than 130 countries. My role is to provide application support and parameter for the front, middle and back office dedicated software. I also support users using QUANTUM in the finance department of 200 remotes entitiesThe team also provide some proximity.

London Canary Wharf

At Accenture for Total S.A.Total Treasury manage the treasury of Total S.A. and of all subsidiaries among the group in more than 130 countries. My role is to provide application support and parameter for the front, middle and back office dedicated software. The team also provide proximity support and handle relations with internal and external help-desks.

London, UK And Seattle, USA

Seattle based Tableau provide the market leading big data analysis and visualisation software, with Amazon, eBay and Apple among their clients. My role was to deal quickly and accurately with customer problems communicated in both English and French. Working briefly in the USA and then London, my achievements included:Swiftly resolving issues with clients.

Brussels, Belgium

ING Belgium is an international retail and commercial bank which also provides insurance and asset management services. My role was to co-ordinate the performance of three externally provided help desks in Luxembourg and the Netherlands. These desks provided support to ING globally, everywhere except the Netherlands. My achievements included:Monitoring and.

Brussels, Belgium

This demanding and extremely fast paced role was in the bank’s dealing room, delivering problem solutions to several hundred traders operating under immense time and managerial pressure. My achievements included:Earning, through exemplary service delivery, the trust of an initially skeptical dealing room Chief Executive Officer and up to 8000 commercial.

Computer, server and network support and consulting (Apple Macintosh and PC) for small companies. Helping the client to define his needs in IT, choosing the matching hardware and calculating the real ownership cost of his technical investment (IT, telecom, copy) with a major emphasis on the reliability, flexibility and remote access and in some cases on.

Brussels, Belgium

EUROCONTROL is a pan-European organisation with 40 member state members. It plans and coordinates the safe movement of civil and military flights across the entire continent, improving the safety of air traffic management. I was hired as an English speaking problem solver, working with air-traffic controllers to meet their IT needs. My achievements.

Single point of contact for Essilor in flexible shift. Monitoring of UNIX, Windows and AS400 servers.Remote support and troubleshooting of the office automation systems.Used tools: Unicenter, Worldview, C.A.Rco, Humgbird, Remote Desktop Connection, NT Admin Tools: User Manager, In-House tools.

IT responsible for the computer-to-plate, studio and composition departments, as well as for the network, servers, Internet and firewall. Incident management, problem management, system definition and supervision of the settings of new IT systems.

Brussels Area, Belgium

Head of Support of Pacifik Concept, Apple distributor for professional users.