Benoit Marien Email & Phone Number

British Columbia, Canada

Duncan, Bc

As an Owner and Managing Director at RBS Managed IT Services, my primary responsibilities include overseeing the company's operations, managing projects, and developing protocols and procedures to improve efficiency and success. I am also committed to promoting growth within the company, identifying areas of opportunity and implementing strategies to achieve our business objectives. Through my leadership and expertise, I have played a critical role in advancing RBS's success and driving the company's growth while ensuring customer satisfaction remains a top priority.

Duncan, B.C.

Moved into the Plant Technician role. Our primary role is to maintain and troubleshoot operations of the Shaw cable and fiber plant. Duties include preventative maintenance/repairs of existing structure, construction of new developments and emergency response during outages. On rotation as primary 24/7 on-call for all outages in our system during off hours.

Nanaimo And Duncan, B.C.

After 4 years within the office I transferred out to the field and continued my career as a Service Technician doing in home phone/internet/television repair and troubleshooting. Using my acquired experience from the office I was able to master my role as a Service Technician.

Nanaimo, B.C.

Handle escalated technical problems from TSR’s and resolve. Keep in communication with field tech’s, headend, IT services and other departments as required to troubleshoot and resolve customer & TSR challenges. Work with customer escalations and white glove situations on a regular basis.

Nanaimo, B.C.

Provide courteous and professional tech support to customers and techs. Work under minimal supervision on assigned tasks with various other duties.

Since getting involved in IT, I have been dedicated to expanding my experience by providing business and customer IT support. Even while working at Shaw, I never stopped learning or exploring the industry. My services include desktop and network support, server management and maintenance, backup services, and security camera installation and management. One of my key goal was to continuously learn about new technologies to stay current and be able to offer these technologies to my clients.

Computer/Information Technology Administration And Management

I am a graduate of the Computer/Information Technology Administration and Management program at Royal Roads University. This program.

Broadband Cable Networks And Fiber Optic Technologies

During my time at Shaw, I was committed to continuing my education and staying up-to-date with the latest technologies in the industry..