Benoit Morin, Email & Phone Number

Maldives

• Build relationships with customers in order to enhance the customer service experience• Provide daily reports on customer feedback and interaction to management in order to drive continuous improvement• Implemented training and improvements based on data metrics and information gathered• Increased the revenue 15% by implementing new growth strategies• Work collaboratively with relevant departments in order to contribute new strategies and implement better customer service experiences• Quickly and effectively addressed customer inquiries and issues using different communication tools• Increase overall Customer experience by being a subject matter expert on all relevant resort services, activities and information

Dubai

Choix Patisserie & Restaurant par Pierre GagnaireTrain new and existing employees in both the service and technical aspectSet service expectations for all service staffSupervise outlet service in absence of Restaurant managerAssist colleagues in all areas of service during high-paced hoursHandle high-stress situations by dealing with any complaints or issues calmly and quickly Continuously increased my knowledge by assisting with stock control and Cash flow reports

Ajman, United Arab Emirates

Provide Excellent Customer Service according to Company StandardsWork in relation with other departments to Achieve Guest Satisfaction Prepare and set tables following standard practice Present menus to guests and respond to questions concerning menu items, then offer recommendation Resolve any customer complaint quickly Serve food, wine, and other beverages to guests Responsible for clearing tables of dishes, glasses and reset according to standards. Participate in training provided

Hangzhou, Zhejiang, China

●Enhanced leading and supervisory skills●Enhanced F&B skills in Daily operations of Western Buffet and Thai Restaurant●Ensured” Total service” and outstanding customer experience to local and Foreign Guest.●Assisted F&B Director on Projects such as Analyzing of Revenues, Hotel Promotion Booklet” Grand Taste”, Organization and Planning of Food Festivals and English Class Training.

Vancouver, Canada Area

Hospitality Management Diploma

Hospitality Management Diploma