Project Delivery (FTTH, FMS, Market analysis, e-gov development, Network audit, Network benchmark, QoE /QoX...).Project team management.Financial Forecast + P&L + cash flow + act payable / receivable.Vendor managements / contract management.Customer satisfaction.Ethic and Compliance (external & internal).

Cross functional project delivery.Multi cultural project team management.Vendor management.Customer satisfactions.P&L, Finance.HR.

Secure all missions' profitability & delivery across the Middle East region (costs & margin controlling).Ensure Projects’ compliancy with Sofrecom / Orange Quality-Ethic codes. Responsible for the inception of Projects with the Technical / Strategy Teams in Paris HQ. Prepare & present Project status during Steering Committees. Solve missions' challenges in coordination with Project team & Customer.Business development: Drive new business opportunities with existing customers.

Directing "reporting capabilities enhancement" within the Analytics team / Corporate affairs.Liaising with IT / Technology, TSRM, Marketing & third party vendor to identify most suitable reporting solution to deploy Real-Time & Granularity dimensions.Evaluating latest technology against Big Data & Real time features.Gathering business requirements.Supporting existing Analytics Team on their day-to-day operations:- Change request management- Operational support in securing stability of existing productivity tools & platform (SW/HW)- Managing team delivering

Coaching CEP Billing team (Customer Experience Program) & setting up cross-functional strategic goals with senior management to enhance Billing activities & secure excellent customer experience.-Supervising of all Billing operations, from “Generation” to “Printing” (Bill timeliness KPI).-Driving efficiently “Go Green push” to convert “Paper bill” into “Ebill delivery” (Corporate financial impacts).-Creating & executing project work plans & revise as appropriate to meet changing needs & requirements.-Team resourcing management.-Supporting & monitoring team member’s KPI & on-going initiatives to secure their successful delivery.-Liaising with cross-functional senior management to align on on-going activities & refine strategic targets.-Reporting at CxOs level

Drove RFP phase based on business requirements & company vision.-Produced & drove technical evaluation matrix for vendor selection.-Developed project plan & directed the coordination of all design / implementation tasks involving third party vendors as well as internal business teams.-Managed & ensured engagement reviews & quality assurance procedures for all deliverables.-Presented weekly reports to stakeholders, including “risk / issue log” requiring executives’ decisions.-Coordinated financial analysis to secure internal additional fundings & resourcing from CxOs-Maintained continuous alignment of project scope with other strategic objectives & made recommendations to secure a “timed delivery” to increase internal / external effectiveness.-Coordinated Commercial & IT departments to implement processes & systems changes-War room set up & management to secure successful deployment of project phases

Project managed the establishment of the Deira Business Center. Defined & implement adequate business processes aligned with du's customer base (Retail & Business). Successfully managed an inside sales team of 12 account managers to achieve SME Target in UAE. Supervised recruitment, staffing & training of the newly appointed sales executive team.

Managing strategic accounts across North America (US & Canada).Accountable for sales of desktops & complex reporting solutions up to $65K as well as maintenance renewal.Owned 60 major accounts with an average revenue base of $20K/ account- with a special focus on signing relevant revenue generating contracts whilst ensuring a win-win situation between Customer & BO targets.100% achievements of quarterly quota over 2 years in a row (~ $1M USD transaction / quarter)

-Account management & pre-sales activities supporting teams in their respective territories.-Market research on the French territory to identify & qualify potential leads for the French office.-Technical Product Specialist for connectivity & design issues related to business intelligence tools.-Pre-sales support mainly focused at the French customer base.-Contributing at “Translating & Testing” the French version of Crystal Decisions’ products (new releases).

Account management & pre-sales activities supporting teams in their respective territories.Market research on the French territory to identify & qualify potential leads for the French office.Technical Product Specialist for connectivity & design issues related to business intelligence tools.Pre-sales support mainly focused at the French customer base.Contributing at "Translating & Testing" the French version of Crystal Decisions' products (new releases).