Benoit Poulain Email & Phone Number

Bordeaux, Nouvelle-Aquitaine, France

Missions- Navblue, an Airbus company (since Apr 2021)- ESH Médias (3 months in 2021)- Addinsoft (1 week in 2021)

Région De Bordeaux, France

Cestas, Aquitaine, France

Lectra is the leading manufacturer of cutting solutions for Fashion, Automotive and Furniture industries.- Facilitate workshops to define the new customer portal- Benchmark reference portals to identify best practices (Adobe, Gov.uk, Salesforce...)- Collect feedback from customers and evaluate their interest on proposed portal features- Interview internal experts to refine the global Lectra's customer journey and extract best practices

Villeneuve-Loubet, Provence-Alpes-Côte D’Azur, France

- UX designer for the Airlines R&D business line.- Promote usability and accessibility internally thanks to internal trainings and awareness sessions.Major projects:# eRetail DX (B2C), e-commerceThis product is a customizable travel booking website, it powers more than 70 airline's websites worldwide and generates 1,000,000 bookings per month.Design the white label version of the product in collaboration with the other designer, product marketing, implementation and the 10+ development scrum teams... as well as airlines and final users (passengers).Produce sketches, Axure wireframes, Photoshop mockups, Vue.js prototypes.Lead and coordinate user research activities with external partners.Propose design enhancements based on issues observed during usability and accessibility user tests.I especially worked on: > Web accessibility, eRetail DX is compliant with WCAG 2.0 level AA > Responsive design (desktop/tablet/mobile) > Main flows : booking, rebooking, servicing, award, miles and cash, different flex availability & payment flavors > Ancillary services & Merchandising solutions integration > Fully functionnal & responsive UI developed with Vue.js / Sass# InnovationActively propose ideas to the corporate innovation funnel.7 min pitch in front of top management.2 ideas have been selected by the Airline IT innovation board.1 idea received the prize of jury at the Loyalty Leader Conference, pitch done in front of 40 airlines.Design patents filed in Europe and US and 2 defensive publications written.# Supervise a 6 months UX internship around gamification in airlines booking flows.

Sophia Antipolis, Provence-Alpes-Côte D’Azur, France

- In charge of usability and user interface design for the R&D business lines Architecture, Quality and Governance, as well as Airline IT.- Promote usability internally thanks to newsletters, internal trainings and awareness sessions.Major projects:# Altéa Departure Control, Customer Management (B2B)This product enables airline agents to handle check-in, boarding and others airport operations.Design rebooking flows for Southwest, and payment flows for Air France.Deliver business scenarios, storyboards, wireframes.# Altéa Departure Control, Self Service Check In (B2C)Auto bag drop project for TAP, South African Airways and Aegean.This product enables passengers to checkin and drop their bags without any airline agents.Design the workflow for different hardware, deliver business scenarios, and mockups.Observe passengers using the bag drop, report functional issues to development teams during pilot phases. Propose design enhancements based on issues observed at the airport.# Amadeus B2B style guideLaunch and co-animate an internal community of 40 UX designers from all business lines.Co-conception of a design system for Amadeus B2B products following the global rebranding.Build and maintain the style guide.Coordinate the implementation of the style guide in the main corporate UI frameworks.# Supervise a 4 months UX internship around traveler's documents harmonization.# Help the transfer of activities to a new business analyst team based in Bangalore (India).Train the team to usability, transfer functional knowledge.Co-design the screens and workflow of a new B2B application.Follow up the activities during 6 months.

Sophia Antipolis, Provence-Alpes-Côte D’Azur, France

Contractor for Amesys Bull.- In charge of usability and user interface design for the Global Core business line (inventory, departure control, middleware).- Promote usability internally thanks to newsletter, internal training and awareness sessions.Major projects:# Altéa Departure Control, Customer Management (B2B).This product enables airline agents to handle check-in, boarding and others airport operations.Design disruption and compensation flows for Lufthansa.Produce business scenarios, storyboards and wireframes.Present deliverables to customers and airlines agents.# Altéa Departure Control, Self Service Check In (B2C).This product enables passengers to check in themselves on a flight. It's available on various devices: kiosk, web & mobile.Deliver business scenarios, wireframes, mockups and prototypes.Run user tests on prototypes and observe passengers in different airports on the live product.# Altéa Inventory & MiddlewareDesign different applications of the Airline Inventory including the Revenue management, Yield, Codeshare, Group management, and middleware solutions such as Security & login, Business rules...

Arras, Nord-Pas-De-Calais, France

Interior & furniture design for control centers (motorway, industry).-- 6 months internship

Montbéliard, Franche-Comté, France

Car 3D modelling and numerical computation.-- 6 months internship

Master'S Degree In Mechanical Engineering, Industrial Design

Activities and Societies: Ultimate, Pic'Asso

International University Exchange, Industrial Design Program

Activities and Societies: Travel: Montréal, Québec, New-York CityConcours Ericsson : «Intercom multimédia, nouvelle génération en.