Benoit Saux Email & Phone Number

Bordeaux, FR

Cestas, Nouvelle-Aquitaine, France

Assurer la satisfaction des clients et les accompagner dans l'atteinte de leur objectifs opérationnels par la mise en œuvre d"une organisation Customer Success.Maintenir et développer les revenus de l'Après Vente.

Paris Et Périphérie

Membre du comité de direction Suzuki France, responsable de la stratégie après-vente de la marque sur le territoire français et de sa mise en œuvre dans le réseau de distribution.

Boulogne-Billancourt, France

Develop, promote and implement CRM solutions in the automotive distribution and after-sales sector.

• Quality and business performance management at subsidiary level – 500M€ T/O
• P&L management and animation of the of the counties’ budgets

• Member of the managing board (100% renault SAS subsidiary)
• Operations performance management: reporting and analysis of the commercial performance, remuneration policy, CRM process owner, controlling, internal control, social relations
• Responsible for operation costs, G&A and commercial means budgets (~100M€)

• Distribution network animation: 25 dealers Paris area, 100 secondary sales points, 800 independents retailer, 70M€ spare parts T/O
• Commercial field team management (6 members)
• Deployment of the Group policy: customer experience and service quality, logistics efficiency

• Design and build the B2B and B2C offer linked to the vehicle connectivity (fleet asset management, customer experience…)
• Connected services project management

Design, cost estimation, production and broadcasting technical solutions for the after-sales network as part of the worldwide incidents global process. Management 12 employees in France and 10 employees based internationally.

Ensure that customer needs are taken into account for the maintenance and repair of their vehicles from the upstream design phases of Vehicle Projects.

Région De Adélaïde, Australie

Mecahnical studies and analysis for agricultural machinery