Benoit Lacasse-Morenoff Email & Phone Number

Montréal, Québec, Ca

In my role as a Digital Solutions Consultant, I partner with businesses to drive informed decision-making and streamline their operations by designing and implementing tailored digital solutions. Leveraging my expertise in Microsoft Azure and the Power Platform, I create end-to-end solutions that cater to each client's unique requirements.Key Technologies Utilized:Microsoft Power Platform:Power Apps: Designing custom, feature-rich applications to meet specific business needs and enhance productivity.Power BI: Developing insightful, interactive data visualizations and reports to empower data-driven decision-making.Power Automate: Automating manual processes, boosting efficiency, and reducing errors by implementing intelligent workflows.Power Virtual Agents: Creating AI-powered chatbots to improve customer engagement and provide seamless support experiences.Dataverse: Establishing a secure and scalable data platform that connects and unifies business data for easy access and management.SharePoint Online: Implementing and managing collaborative workspaces, document management, and intranet sites to foster teamwork and communication.Azure Cognitive Services: Integrating AI capabilities to enhance applications with natural language processing, computer vision, and more.Microsoft Azure & Azure DevOps: Deploying, managing, and scaling cloud-based solutions while streamlining the development lifecycle through continuous integration and delivery.Power Automate Desktop (RPA System): Implementing robotic process automation (RPA) to automate repetitive, time-consuming tasks and optimize business processes.By harnessing the potential of these cutting-edge technologies, I have helped clients achieve significant improvements in efficiency, collaboration, and decision-making across various industries.

Montréal (Québec), Québec, Ca

As a Business Intelligence Specialist and App Developer, I have effectively utilized my skills to analyze and present data-driven insights that drive strategic decision-making. My key responsibilities have included:Analyzing and synthesizing business intelligence data to create comprehensive reports and polished presentations, highlighting key findings and recommending actionable changes to improve business performance.Optimizing data warehouse and visualization techniques to ensure the most efficient and practical solutions for clients.Establishing a library of models and reusable knowledge-base assets to facilitate consistent and streamlined business intelligence results across projects.Developing conceptual apps, translating business objectives into software and applications that meet usability, performance, and functionality specifications.Key Tools & Technologies:T-SQL, PowerApps, DAX, MSSQL Server 2016, SSIS, ExcelPower BI, SharePoint Online, Office 365, Visual StudioTableau, SAP - Business ObjectsThrough my expertise in data analysis and application development, I have empowered businesses with the tools and insights they need to make informed, data-driven decisions and achieve their objectives.

Montréal (Québec), Québec, Ca

As a Call Center Coordinator, I played a crucial role in streamlining call center operations and enhancing team productivity. My responsibilities included:Providing administrative and clerical support to internal staff, maximizing efficiency and overall team productivity.Monitoring customer calls, screening staff, updating logs, and issuing passes to maintain a secure working environment.Receiving and routing business correspondence to the appropriate departments and staff members, ensuring prompt action.Addressing inquiries, resolving issues, or escalating them to management personnel for effective problem resolution.Creating a library of knowledge-base resources to optimize the call center department's performance and efficiency.Developing a conceptual operation platform tailored to business objectives, delivering a solution that met usability, performance, and functionality requirements.Key Tools & Technologies:PHP, JavaScript, HTML, CSS, Power BI, MySQL, ExcelSAP - Business Objects, SQL, DAX, SharePoint OnlinePhotoshop, Genesys, Workforce TCSBy applying my skills in communication, problem-solving, and technology, I contributed to the smooth functioning and continuous improvement of call center operations.

Montréal (Québec), Québec, Ca

• Provided clear, informative lectures for new intern process or software to classes of 150 colleagues in total.• Closely tracked staff progress, frequently checking in with struggling staff and identifying root causes of problems.• Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.• Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.

Montréal (Québec), Québec, Ca

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.• Monitored customers calls, screened staffs, updated logs and issued passes to maintain security.• Received and routed business correspondence to correct departments and staff members.• Answered inquiries and resolved or escalated issues to management personnel for problem resolution.

Montréal (Québec), Québec, Ca

• Educated customers on product and service details and information.• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.• I received multiple positive reviews acknowledging dedication to excellent customer service.

Lasalle, Quebec, Ca

• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.• Set up hardware and software in optimal configurations to meet network performance requirements.• Configured hardware, devices and software to set up work stations for employees.• Answered and triaged requests for assistance in order to provide top-notch support.Tools : Server HP proliant DL series, VirtualBox, Windows 7 à Windows 10, Active Directory, MS Server 2008 R2, SQL Server, Excel, XML, JavaScript, HTML, CSS, SharePoint 2010 Designer, Photoshop, Joomla, Drupal.

• Updated executives on changing business needs by thoroughly documenting internal and client meetings.• Promoted team productivity by keeping supplies organized and well-stocked.• Planned and executed events for employees and clients, including managing logistics, budgeting and vendor relations.• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Brossard, Quebec, Ca

• Created powerful Content Management Systems to serve as interface for client.• Analyzed requirements and designed, developed and implemented software applications for multiple websites.• Collected, defined and translated user requirements into project designs and implementation plans.• Designed, implemented and monitored web pages and sites for continuous improvement.• Researched new technologies, software packages and hardware products for use in website projects.Tools : ASP, PHP, JavaScript, HTML, CSS, Action Script (Flash), SQL, XML, MySQL, Access, Excel, Photoshop, Illustrator, Première, Studio Max 3D, IIS, Google Analytics, Google ADS, PayPal.

Professional Development Certificate In Data Analytics For Business, Data Analytics For Business

Diploma Obtained For An Online Chess Game Development Project.

Aec Diploma, Computer Network Technicians