Benoit Savard Email & Phone Number

Calgary, Ab, Ca

Calgary, Canada Area

Team focused on:-Organizational Design with an insatiable desire to "build with not for"-Connecting business processes, people, teams, information and systems to achieve aligned goals-Continuous Improvement, innovation and digital transformation with a holistic approach -Leading with different problem solving methodologies

Calgary, Canada Area

Maintains relationship with senior client contacts across an organization including but not limited to corporate secretarial, finance, human resources, compensation and legal.Accomplishes selling additional solutions and services to existing clients.Proactively builds “partnership” style relationships focusing on integration at all levels.Achieves high level of client retention and client satisfaction.Conducts ongoing needs analysis to determine appropriate services to meet client requirements.Uncovers new business opportunities and brings on additional revenue.Keep client apprised of new product functionality that may be relevant to the client. Fosters client loyalty through company’s standard client interaction protocols and proactive client retention initiatives including client meetings, corporate communications, quarterly partnership meetings, etc.Understands and interprets company contracts and any client exceptions to company standards with respect to pricing, plan management or service level commitments Completes client meetings, demonstrations, training sessions, user training sessions, and other client requests as required

Calgary, Canada Area

Identify and implement efficiencies in the use of Shareworks and related processes for plans management across all operational teams. Target efficiencies will be broad based internal operational efficiencies as well as specific external facing client updates. An audit of general processes and uses of Shareworks and related systems will be undertaken to determine out of date and incorrect usage of Shareworks in addition to manual/time consuming process which may be updated.Engage in strategic, end to end reviews of specific clients and their current setup on the Shareworks platform with the goal of determining the above efficiencies for key clients. This may involve a re-implementation of some aspects and will require liaising with both internal teams and the client on findings and suggested/required updates.Resource for internal teams on Shareworks plan set up, configuration and knowledge source for special projects both internal and external.Audit and provide metrics on the use of various aspects of Shareworks as well specific internal process with the aim of identifying core areas for change/automation.Work with customer facing and operational team members to plan and implement changes to selected process.Provide feedback/metrics for product team to prioritize and implement identified product operational efficiencies.

Calgary, Canada Area

Performs business process analysis, consultation, design, implementation, deployment, and documentation. Documents customer requirements and configures applications to meet customer-specific business processes. Interfaces with customers during design and deployment of business solutions. Manages the solutions through deployment, training, and hand-off activities.Translates client's business requirements into application definitions, workflows, business processes, and solutions. Creates and maintains system-related documentation, such as business, system, and functional requirements, process flows, status reports, and configuration worksheets. Identifies problems and researches alternatives through testing and consulting with peers. Oversees resource schedules and coordinates schedule updates to maximize productivity and revenue capture. Prepares presentations, gains consensus from client and implementation team, and implements solutions. Configures and deploys enterprise application and business processes. Tracks and reports key performance indicators/metrics. Supports business process testing of the application prior to end-user acceptance testing. Prepares hand-off and custom project training documents. Ensures that all projects are delivered on time and on target of the budgets. Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.