Scope of Responsibilities:• Led multiple projects on key account clients ensuring timely projects delivery and final quality.• Managed execution and monitoring of projects using Project Management Software tools (JIRA, TMS) and manually using online spreadsheets like Excel & Google Sheets.• Used Lionbridge's predictive analytical tool (proprietary software) to forecast project timelines, identify potential risks, and optimize resource allocation and management which resulting in proactive risk management and strategic decision-making.• Conducted weekly project meetings with stakeholders to monitor progress, address issues, and ensure strategic alignment, while fostering strong relationships to drive successful outcomes.• Collaborated with cross-functional teams to ensure seamless execution of project goals utilizing Agile & Scrum framework.• Developed detailed project plans, allocated resources, and mitigated risks to deliver projects on time (Time blocking, Eisenhower Matrix, RAG Status, Project Logs) and within budget.• Implemented KPI such as OTD, Quality & Extensions along with project roadmaps to align project objectives and track progress effectively.• Directed Quality Assurance processes to maintain quality score over 95% (green status) by ensuring vendors followed project guidelines such as timestamp accuracy, understanding translation style guide, glossary and other specifications.• Utilized CAT tools (Polyglot) to track translation project updates, including completion rates, and conducted thorough TM (Translation Memory) checks for MT (Machine Translation) suggestions, focusing on 101% ICE (In-Context Exact) matches, 100% matches, 95% matches, and Fuzzy matches.Recognitions:• Customer Compliment Data Base - Project Management (Twice).• Employee of the Quarter Q1-2021 by Global Program Director & Q2-2020 by Global Production Manager.• Numerous Awards & Recognition on meeting customer needs, meeting KPI’s, and foreseeing challenges and risks.

To manage daily operations, including negotiating contracts with vendors, assigning tasks, leading executive meetings, and implementing initiatives directed by the General Manager or other executives.Scope of Responsibilities:• Reached out to new hires and updated and refined job requirements and role descriptions to have clear candidacy process.• Managed client relationships and effectively addressed their requests and communications via text over skype, emails, phone calls and meetings.• Assigned and directed staff to meet specific operational requirements such as proper documentations, candidates sourcing, landing clients and other essential tasks.• Developed efficient communication channels between management and staff for their leaves and staff professional progress update.• Worked with senior management to implement functional strategies to achieve company's OKR.• Analysed and delivered progress reports to senior management and clients including progress of client requests, foreseeing future requirements, providing industry updates and more.

Scope of Responsibilities:• Reviewed job applications and maintained employee files.• Scheduled interview appointments and contacted companies for manpower services.• Negotiated agreements to resolve conflicts affecting performance.• Performed administrative functions including filing, bookkeeping, and mail sorting.