Ben O'Loan Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Design and build best practice cloud-based private infrastructure including compute, storage, networks and remoteaccess (VPN, AWS Direct Connect).• AWS Cloud infrastructure cost analysis and right-sizing activities to ensure best cost to performance ratio.• Leverage Infrastructure-as-code and configuration management tools for repeatability and consistency at scale.• Demonstrate solutions and products to technical and non-technical third parties.• Produce concise customer and internal written and diagrammatic documentation.• Automate DevOps and business processes with APIs, Bash, PowerShell, and Python scripting with use of AWS CloudFormation, Code Build, Code Pipeline, GitHub and Jenkins• Assist developers and system integrators with performance of Java-based e-Commerce application suites runningon cloud technology (SAP Hybris, Adobe AEM, and Ultra Commerce).• Training and mentoring junior engineers on Amazon Web Services, Linux, network, windows administration andproject methodologies.• Migrate to and ongoing management of internal Office 365 tenant• Manage Ultra Commerce internal and cloud networking including multiple global AWS VPC’s, and global Firewalland Wireless devices.• Manage Ultra Commerce internal AWS, Linux, Windows, Atlassian, GitHub, Last Pass, New Relic, Solar Winds,Jenkins, networking and security systems inclusive of automation for repeatable tasks

London, United Kingdom

• Worked closely with leadership to assess and adjust priorities based on customer and business needs.• Assisted in the evaluation, design, and rollout of new engineering processes, tools, and internal systems.• Conducted skills and work method assessments as part of the engineering interview process.• Identified skills gaps and recommended learning opportunities to enhance individual and team output.• Collaborated with the regional solutions architect to determine design changes, drive efficiency, automation, andleverage AWS services.• Provided technical assistance to project engineers, ensuring tasks completed on time and met quality expectations.• International onsite support for clients

* Build, Deploy, and support systems inclusive of storage, servers, networking, cloud, security, virtualization, desktop, laptop, cloud and mobile* Support and maintain range of Microsoft products including Microsoft Server, Exchange, Lync, Sharepoint, Office 365, Azure* Project management* Consultation for improvement of existing IT infrastructure and deployment of new infrastructure* End user support including Operating Systems and applications* Systems and network design implementation and management * Application and Operating System deployment and maintenance * Asset management* Training new staff members* Managing IT help desk staff* Auditing and consulting of client networks to accommodate a high availability cloud hosted solution* Contracted to client as help desk manager to resolve ongoing issues by fixing procedures, working with staff, altering and addition of new systems* Migrated clients from on premise to cloud solutions including Emerging Systems cloud environment, Office 365 and Azure* Maintained, upgraded and supported Emerging Systems cloud hosting environment including IaaS and SaaS solutions* Built configured and maintained Azure and AWS environments* Deployed and maintained VMWare and Hyper-V* Datacentre management * Planned and performed migration from checkpoint firewalls to Fortigate* Deployed Compellant SAN arrays and migrated VMWare environment onto new stack* Configure, deploy and troubleshoot Avaya storage network* Configure and deploy Cisco routers to multiple offsite locations for client

* Employed initially as on road technician* Took over full time IT support for Link Solutions and Strathfield Car Radio Australia wide* Building and deploying systems inclusive of storage, servers, networking, desktop, laptop and mobile* Project management* Consultation for improvement of existing IT infrastructure and deployment of new infrastructure* End user support including Operating Systems and applications* Systems and network design implementation and management * Application and Operating System deployment and maintenance * Auditing including Microsoft* Asset management* Training new staff members* Helpdesk support* Scheduling support call outs

* 1st and 2nd level customer facing technical support role supporting Telstra Bigpond customers.* Exceeded KPI targets – AHT, FCR, adherence, and QA reviews.Recieved regular compliments from customers.* Support customers with a variety of knowledge levels, and apply applicable language and listening techniques to meet theirs.* Software - troubleshoot and configure for connection: Outlook Express, Outlook, Internet Explorer, Windows 98, 2K, XP.*Hardware - troubleshoot & configure; customer supplied and Bigpond supplied ADSL and cable modems, network cards, TCP/IP Configuration, USB adapters, telephone line faults, filter problems.* DSL - Escalate faults to field attendance, or tier 2 once troubleshooting exhausted. Faults include dataflow issues, line sync issues, timeout issues.* Cable - Book service calls for customers whose issue cannot be resolved via phone support.

Diploma Information Technology System Administrator, Information Technology

Certificate Iii Information Technology Network Administrator, Information Technology

Certificate Ii Information Technology, Information Technology

Certificate Iii In Customer Contact

High School