Ben Osborn, Ms, Cgc Email & Phone Number

• Manage leadership training function for approximately 337 accounts across 13 states.
• Conduct formal performance coaching sessions 1:1 with senior leaders live and virtually.
• Conduct needs analysis utilizing hard data, manager interviews, and customer feedback.
• Design and develop large-scale training initiatives based on identified gaps, current trends, and customer requests.
• Implement national programs aimed at developing current senior leaders and building bench strength among high potential managers.
• Facilitate training classes and programs in both live classroom and virtual eLearning environments.

Charlotte, North Carolina Area

• Utilized knowledge of Compass Group tools, resources, and programs for use across multiple sectors.
• Tracked, maintained, reconciled and analyzed financial information and budgets for multiple departments totaling approx. $7.96M.
• Facilitated several multi-day DACUM workshops with Unit Directors and Regional Managers in an effort to build a curriculum for two national training programs.
• Facilitated formal debrief meetings and training events using Checkpoint 360º, DiSC, and ProfileXT assessment tools.
• Delivered Corporate Orientation and other training for managers
• Assisted with the development of many Compass Group training programs, most notably the Foundations: Corporate Basics and M.I.T. Programs.

• Recognized by SHRM as being a 2005 TOPS Employer of Distinction.
• Personally recognized company-wide as the 2007 corporate office “Customer Service Champion”.
• Designed, administered, and/or facilitated approximately 15 soft-skill and technical training programs covering a variety of topics such as FMLA, HIPAA, Microsoft Access, Respect in the Workplace, Hazard Communication.
• Designed and published numerous asynchronous e-learning modules including “Performance Appraisal Training for Supervisors” CD-ROM and “Harassment in the Workplace” eLearning.
• Conducted approximately 185 new hire seminars, orienting 779 employees to the company. Anonymous feedback surveys showed a cumulative 98.3% score on all 15 ratings such as “Skill of the presenter” and “Effectiveness of.
• Designed and administered three annual company-wide in-service training programs, utilized by between 769 and 875 employees each year.

Orlando, Florida Area

• Winter Internship
• Obtained “Ducktorate Degree” after completion of program consisting of seminars, elective classes, and work experience.
• Trained and supervised full time employees, other college program interns, and foreign work study participants.
• Graded “A” after receiving “excellent” performance evaluations in eight out of ten measurement categories.

Master'S Degree, Human Resources Development

Study Abroad In Edinburgh, Scotland, International Corporate Communication

• Studied internal and external communication structures of various UK corporations.

Bachelor'S Degree, Psychology

Activities and Societies: Phi Theta Kappa International Honors Society