Benjamin Ou-Yang Email & Phone Number

San Jose, Ca

Allentown, Pennsylvania Area

• Evaluate and manage data for over 5000 records of medical inventory and acquisitions for the Lehigh Valley Health Network.• Serve as escalation point for technical issues and patient safety concerns for medical devices.

Madison, Wisconsin Area

IT technical problem solver in Hospital Billing, dedicated for long-term support of customers using Epic healthcare software.• Developed expertise in the Electronic Health Record and in Resolute Hospital Billing functionality, working with hospital account transactions, accounts receivable, expected reimbursement and charge processing.• Supported multiple hospital organizations in technical services and issue root cause analysis for Epic’s healthcare software, utilizing an array of… Show more IT technical problem solver in Hospital Billing, dedicated for long-term support of customers using Epic healthcare software.• Developed expertise in the Electronic Health Record and in Resolute Hospital Billing functionality, working with hospital account transactions, accounts receivable, expected reimbursement and charge processing.• Supported multiple hospital organizations in technical services and issue root cause analysis for Epic’s healthcare software, utilizing an array of troubleshooting utilities, creating code scripts and debugging in the M programming language and performing database queries to extract useful reports.• Identified several key metrics to improve financial performance, including shortening accounts receivable days, strengthening accuracy of healthcare estimates, and minimizing insurance claim denials. Worked with technical and business office leadership to prioritize and develop concrete action steps.• Maintained close customer relations with over 5 hours of dedicated support calls per week, frequent meaningful updates, concise summaries and clear next steps with projected timetables and clear agendas for all meetings.• Documented troubleshooting steps and solutions for over 200 issues, enabling subsequent repeat issues to be resolved more quickly and efficiently.• Ensured customer satisfaction and improved system processes while serving as the liaison between clients and internal software developers and quality assurance experts. Presented new system developments to technical and non-technical client end-users and facilitated communication and client feedback to improve system functionality and usability. Show less

Greater Atlanta Area

• Conducted in-depth research on seven galaxies by calculating distances from Earth to the galaxies based on linewidth-luminosity relations, which relates the rotation speed of hydrogen gas in the galaxy to how bright the galaxy is; taking radio observations of the galaxies for over 200 hours in 2013 either on site or through remote access at the Green Bank Telescope in West Virginia; processing radio data reductions; and determining apparent magnitudes of galaxies using optical images taken at… Show more • Conducted in-depth research on seven galaxies by calculating distances from Earth to the galaxies based on linewidth-luminosity relations, which relates the rotation speed of hydrogen gas in the galaxy to how bright the galaxy is; taking radio observations of the galaxies for over 200 hours in 2013 either on site or through remote access at the Green Bank Telescope in West Virginia; processing radio data reductions; and determining apparent magnitudes of galaxies using optical images taken at the MDM Observatory.• Reported preliminary distance results, which expanded on previous estimates, to the American Astronomical Society meetings in January 2015 and January 2016. Show less

Greater Atlanta Area

• Taught 20 total undergraduate lab courses. Prepared and presented short lectures on topics such as the solar system and stellar and galaxy evolution.• Trained students to use lab tools, such as lenses, star maps, and computer simulations, through hands-on exercises

Greater Atlanta Area

• Mentored first-year astronomy graduate students through the Georgia State University AstroPAL program. Coordinated monthly one-on-one meetings with the mentee to discuss expectations and challenges in the program and help ensure social and mental well-being.• As the appointed secretary of AstroPAL, produced a guidebook for mentees as a resource to successfully integrate into the Astronomy Department at Georgia State University and life in Atlanta.

Mountain View, California

• Performed science research as part of a select team of 15 undergraduate students during a 10-week Research Experience for Undergraduates (REU) program sponsored by the National Science Foundation. • Examined infrared spectra of Enceladus, the sixth largest moon of Saturn, taken by the VIMS instrument on the Cassini spacecraft using the Integrated Software for Imagers and Spectrometers (ISIS) program. • Formulated correlations between the presence of features of ammonia different… Show more • Performed science research as part of a select team of 15 undergraduate students during a 10-week Research Experience for Undergraduates (REU) program sponsored by the National Science Foundation. • Examined infrared spectra of Enceladus, the sixth largest moon of Saturn, taken by the VIMS instrument on the Cassini spacecraft using the Integrated Software for Imagers and Spectrometers (ISIS) program. • Formulated correlations between the presence of features of ammonia different spectral wavelengths as well as possible correlations between ammonia features and an unidentified molecule at the 3.55 μm wavelength. Show less

Bethlehem, Pennsylvania

• Explored the evolution of B-type stars in two galaxies, NGC 869 and IC 1805, as part of the National Science Foundation-funded Research Experience for Undergraduate (REU) Program. Used the computer program IDL to study blue optical spectra of several stars and measure stellar parameters for over 20 B-type stars, including projected rotational velocity, effective temperature, polar surface gravity, mass, and radius.

Master'S Degree, Physics

Activities and Societies: Astronomy Club AstroPAL Mentoring

Bachelor Of Arts (B.A.), Astronomy

Activities and Societies: Cornell Chamber Orchestra, Cornell Symphony Orchestra, Cornell Taiwanese American Society