Ben Owens Email & Phone Number

London, England, United Kingdom

London, England, GB

London, GB

London, GB

Stratford, London, GB

• Working collaboratively with Solution Architects & Service Management team, designed, developed and delivered the FCA Cloud Data Centre Operating model.
• Designed and transitioned services from a traditional outsourced supplier of IT infrastructure services delivered by Fujitsu to an internal DevOps capability focusing on Continual Service Improvement.
• Worked with Technical Architects to ensure the FCA design and implementation of AWS VPC’s, EC2, S3, EBS, Lambda, RedShift, EMR, Route 53, Service Catalog etc are fit for purpose.
• Worked and mentored the Cloud Service Management team to design an appropriate service, tools & process aligned to the FCA’s overarching policies.
• Designed the Service model for Commodity Position Reporting & Market Monitoring (both MiFIDII deliveries) to ensure the FCA’s Cloud Data Centre can support their desired non-functional requirements, identifying gaps.
• Built strong relationships with all the Accountable Executives ensuring a fit for purpose Service Design.

Stratford, London, GB

• Multi tasking across the FCA technology organisationService Portfolio Manager: Managing the external Bank of England relationship and internal Strategy & Competition relationship for the FCA Service Portfolio team.
• Supply side Service Management
• ITIL Service Management.
• Supplier Management.End to End Service Manager: Providing Managerial cover for the E2E Service Management team.
• Supplier Management.
• Provide regular communication to COO on ongoing Major incidents.Proposition Manager: Transform concepts and ideas into propositions enabling investment boards to make informed decisions.

London, London, GB

• Working closely with Fidelity new digital strategy programme & Service Management.
• Service Management.
• ITIL Incident, Problem and Change Management.
• ITIL Service Design.
• ITIL Service Transition.
• Supplier Management.

London, London, GB

• Managing key services across FIL’s Retail business helping set priority and urgency over the ‘Run the Business’ (RTB) portfolio. Review and work with Delivery on the ‘Change the Business’ portfolio offering.
• Responsible for approximately 55 people cross 7 teams.
• Application Support.
• Organisation redesign.
• Project Management.
• Continuous Improvement via Continuous Delivery Model.

London, London, GB

• Providing governance & leadership on cost management, configuration & composition management and security & risk management of web services provided by EMEA Web Solutions.
• Budget Recharge.
• Managed 30 globally based websites with annual sales of over $500million per annum.
• Service Management
• Vendor Management.
• Change Management

London, London, GB

• Part of a small management team providing direction to multiple mission critical support groups (Web Recovery, Investment Administration Support, GFAS Core, WAS administration, RDBMS administrators) located across a.
• Deputy for Head of Function.
• Implemented ITIL Incident and Change Management.
• Managed 20 staff based in the UK & India.
• Offshoring.
• Managed DBA's; WebSphere Administrators; J2EE Developers.

London, London, GB

London, London, GB

London, London, GB

London, London, GB

Bscecon, Economics

Education record