Senior Vice President in an engineering and operational organization responsible for many aspects of End User Services including strategy, roadmap, architecture, design, development, L3/L4 support and vendor management. Providing services to our corporate-owned and BYOD estate for productivity and collaboration as well as real-time communications instant messaging services across all client modalities.Service lead for Microsoft O365 including overall enrolment, subscriptions, configuration, policy management, monitoring, reporting, and ongoing vendor support.Managing and coaching a remote team of developers, engineers, and architects who collectively own the mobile and instant messaging platforms and services.Enabling teams to succeed, develop talent, remain engaged and deliver results by recruiting both graduates and seasoned professionals and continuing to support them through coaching, training, and professional development guidance and ensuring they develop and maintain the skills needed for success.Development and implementation of a Cloud Services Operating Model for End User Services helping the organization transition to a service orientated approach including DevOps and SRE.Development of C# applications and PowerShell scripts to provide automation of migrations, upgrades, service configuration, user management and usage/capacity reporting.Developing and driving our mobility & IM services strategies and shared roadmaps, engineering engagements, process improvements, and adoption by collaborating with and influencing other stakeholders and leaders as well as external vendors and industry partners.Vendor manager for our service pillars engaging with many vendor groups including support, development, engineering, infrastructure and account management.Technical and service lead in many complex, cross-functional global projects engaging with the business at a senior level.

Lead trainer in newly formed professional services training teamDeveloped course syllabi and training collateralOn site and in house training deliveryInstallation, upgrade and migration of BlackBerry servers in standard and complex environments over multiple sectorsLarge scale mobile device deployments