Sr. Account Manager - Client Delivery
Diemen, Noord-Holland, Nl
*Utilizing G Suite - created reporting and dashboards for real-time data and tracking of onboarding/offboarding, talent engagement touchpoints, total headcount, total gross margin, performance evaluation, and more.*Acting as an extension of HR for the contingent workforce, responsible for the management and development of Randstad talent supporting all corporate locations in the US for a Fortune 100 organization. *Executed and improved HR operations tasks including interviewing, onboarding, training/new-hire orientation, employee relations, payroll, off-boarding, and reporting (total headcount, projected new-hires/ends, requisition fill rate, interview to hire ratio) for 250+ employees.*Managed talent and client engagement, designed workplace engagement surveys, analyzed responses and shared talent/client analysis with key stakeholders.*Served as staffing SME for client success, providing research and analysis towards industry best-recruiting practices including revamping interview processes in an effort to eliminate bias.*Improved recruitment processes to drive account growth for Randstad, resulting in YOY revenue growth of ~55% to become a $3M+ program