Ben Partridge Email & Phone Number

London, GB

London, London, GB

London, London, GB

London, London, GB

• Leading a team of account managers to exceed a £1.7 million budget for subscription renewals, achieving retention rates of 85% in year one, currently 80% in year two.
• Built a business case for the implementation of an Inside Sales function and achieved a rollout across all global offices, aimed at driving customer retention and developing Enterprise leads.
• Developed the team culture, purpose and monthly meeting structure, focusing on prioritisation of accounts, regular catch ups and retrospectives.
• Delivered a customer engagement strategy focused on key points of the subscription period. Worked with the digital marketing team to develop assets and messaging to support this.
• Drove automation of the renewal process with improvements to the website experience and developing a data lead approach to highlighting ‘at risk’ renewals.

London, London, GB

• Implemented the companies first lead and pipeline management processes, delivering a significant increase in lead conversion, increased pipeline visibility and accuracy in sales forecasting.
• As part of a team of 4, implemented Salesforce Service Cloud to revolutionise customer service operations. Enabling full visibility of global customer enquiries, full reporting capabilities and a significant reduction.
• Lead global customer success operations, ranging from CRM processes and customer support talk lines through to design and implementation of customer surveys (via SurveyMonkey).
• Undertook a 6 month, Agile project to migrate the business to Salesforce Lightning. Responsibilities included; implementation partner selection, leading internal stakeholder buy-in, change management, global.
• Created and documented customer service processes (via journey maps, blueprints, roadmaps and procedures) which identified areas for improvement and enabled implementation of key metrics.
• Built cross-functional relationships to enhance sales operations and overall company performance (Sales, Finance, Product, Sales Ops, Marketing and licensing)

London, London, GB

• Increased revenue from advertising clients in Scandinavia by 46%, also achieving over budget customer retention of subscription customers.
• Consistently prospected a full diary of meetings for monthly customer meetings in target cities. Travelled, pitched and built long-standing customer relations.
• Developed team strategy and quarterly and annual sales team budgets.
• Managed two account managers, one sales support over a two year period. Conducted objective setting, appraisals and career development.

London, London, GB

• Planned and implemented a growth strategy for the advertising customer segment across Benelux.
• Working remotely from London, with regular travel to the region, achieved 50% growth in new business in year one, 28% in year two, whilst also staying on budget for customer retention.
• My success in the region helped to validate to the business the need for local representation and the opening of an Amsterdam office.

London, London, GB

• Joined the company tasked with the growth of our international business.
• Developed a motivated, organised and resourceful approach to sales, with a focus on relationship building with each customer.
• Proven success at building and closing a sales pipeline remotely.
• Implemented a sales reporting system for the business which informed core performance metrics to the wider business, executives and board.

London, London, GB