Benjamin Paulk Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Responsibilities Include• Strategy: Promote PNC Commercial Card in the market in conferences and through events. Conducted market research.• Leadership: Led a team with pricing, analytics, and operational responsibilities• Internal Promotion: Championed the Commercial Card Product to internal constituents• Budget Management: Managed the budget used for Marketing and Product Enhancements Key Successes• Reporting: Developed reports across Finance and Operations • Process Improvement: Led a cross functional team in a continuous process improvement project for the Commercial Card Rebate process.• Event Execution: Led a team at the NAPCP conference to generate leads, promote PNC Commercial Card, and research industry trends. Coordinated PNC’s presence at the Alabama AFP Summit.• Transition: Coordinated and executed data transfers during the BBVA to PNC Conversion for Treasury Management and PNC to consultants for a Commercial Card Brand conversion. Rebuilt the BBVA rebate process on PNC’s network to maintain business continuity.

Birmingham, Alabama Area

Responsibilities include:Pro Forma Ownership and UpdatesPricing StrategyProcess Improvement and AutomationReportingTraining

Birmingham, Alabama Area

Birmingham, Alabama Area

Responsibilities Include:Supporting strategic direction and execution of business plans focused on the evolution and delivery of Commercial Card products.Providing leadership to various sales and operations roles within the line of business.Managing functional design and communication requirements throughout the product life cycle.Coordinate efforts with external vendors, Operations, and Marketing Execution.Serve as the subject matter expert on all topics involving the Commercial Card industry for internal constituents.Work with Finance on pricing, projections and tracking.Conduct training on products, and update content for new features and enhancements.Key Successes:Created and implemented a new pricing model for Commercial Credit Card program proposals.Created iterative reporting spanning sales, operations, and financial metrics.Coordinated efforts to implement EMV Chip technology for our card portfolio, including Chip and PIN and Chip and Signature options.Coordinated efforts to move a significant portion of our customers to a new card management platform, resulting in cost savings and a better customer experience.Launched a new product for key growth markets.Conducted new hire trainings for sales people.Created an information repository for cross functional teams within our organization.Worked with various groups to redesign our cards to incorporate thermal printing for personalization, eschewing traditional embossing.Created new marketing materials that served as the primary collateral for sales.Coordinated the transition for our customer service call center.

Birmingham, Alabama Area

Responsibilities Include:Examining business processes in the bank's Real Estate Department.Finding efficiencies and best practices. Documenting processesImplement changes. Measuring and reporting realized improvements.Key Successes:Led a cross functional team to answer internal audit findings.Created improved processes for Procurement, Real Estate, and Business Services.Initiated new support services at the opening of the new Corporate Headquarters in Houston, TX.Assisted in the implementation of the open floor plan work space in several locations.

I was responsible for creating and updating reports for Consumer Lending, including Credit Card, Home Equity, Auto Loans and Direct Lending. I was directly responsible for data accuracy.

Responsibilities Include:Database Development: Create databases to track activity for NSF/OD fees, Overdraft Protection, Overdraft Limits and Charge Off AccountsManagement Report Development: Help develop and monitor performance of marketing campaigns and fee activity as well as industry benchmarkingProject Management: Work with cross-functional team to develop new processes for NSF/OD fee refunds and processes to allow customers to Opt In / Opt Out of Overdraft ServicesVendor Relationship Management: Worked with various vendors, including Harland-Clarke, Visa and Elavon, to create reporting, monitor and improve performanceForecasting: Use various methods to forecast deposit balances and fee incomeTraining and Development: Crafted training and internal promotional materials to attain corporate objectivesData Mining: Researching customer characteristics for generating Non-Interest Revenue Work with various Lines of Business to Achieve Non-Interest Revenue Goals: Work with Debit Card, ATM, Credit Card, Consumer Loans, Merchant Services, Annuity Sales and Check Sales to assist each area in meeting campaign goalsKey Successes:Published Internal Dashboards: Developed new internal reporting for multi-million dollar lines of businessesLed Reg. E Reporting Team: Implemented reporting and tracking during recent Reg. E changes that impacted NSF/OD Revenue Successful marketing/sales campaigns: Created Segmentation for successful marketing/sales campaignsProduct Development: Part of team to develop Overdraft Protection enhancements

Responsibilities Include:Technical Support for Entire Mortgage Department : Assisted employees from all positions within Mortgage in use of Mortgage Software and General Computer SystemsSystem Expert: Became a system expert and second level escalation point for peers Report Development: Created management reports that detailed issues received and support performance Crafted Training Materials: Developed training materials for both users and support personnel Mortgage System Testing: Tested Mortgage system during changes to system and tested new system before implementationKey Successes:Issue Resolution: Consistently answered more calls than my peers and resolved issues in the quickest average timesInnovation: Created workflows that became procedure for Mortgage Support Group Trained Others to Use System: Trained peers on system enhancements and procedures

Responsibilities Include:Originate Loan Applications: Discovering customer needs, accurately recording application information, using software to pre-authorize loans within guidelinesCompliance Conformity: Stayed current and observed all regulations when originating mortgagesLoan Process Support: Oversaw loan process form Origination to Closing, including maintaining contact with borrower, underwriter, processor and closerCross Selling: Responsible for Cross-Selling Home Equity Lines of Credit, when applicable Maintain Proficiency with changing Mortgage Software: Adapted to changes, updates and enhancements to Mortgage Software and processesKey Projects and Successes:Consistently Exceeded Company Goals for Loan Quality: Over span of time as a Loan Officer, attained the highest scores in loan grading. High Volume Producer: Consistently closed high number of loans including highest total for the department March 2004.

Responsibilities Include:Transaction Processing: Processed Deposits, Cashed Checks, Transferred Funds.Referrals: Referred Customers to Financial Service Representatives after prospecting customers for financial services needs Travel: Travelled and worked in all branches in the Birmingham MarketKey Successes:Consistently Met Referral Goals: Helped improve sales in various branchesConsistently Met Transaction Accuracy Goals: Met company standards in a variety of work environments

Masters Of Business Administration (Mba), 4.0

Activities and Societies: Beta Gamma Sigma

Bachelors Of Science (Bs), Marketing

Activities and Societies: American Marketing Association President's List Dean's List