Ben Fowler Email & Phone Number

Portland, OR, US

Portland, OR

Portland, Oregon, United States

In this role, I'm driving a cohesive customer community strategy across the organization, with the goal of building more unified and consistent customer experiences across AWS community programs.

Portland, Oregon, United States

As the Senior Program Manager, Community and Customer Experience, my role was to engage teams to work backwards from the customer. In this role I led multiple large-scale programs, including persona and journey map development to highlight key pain points and opportunities for improvement in the customer experience. I’ve also developed and managed a new.

Portland, Oregon Area

AWS Elemental is a media software division of AWS that empowers the delivery of premium video experiences to consumers. As the Senior Community Services Manager, I drove the launch of the AWS Elemental User Community, a platform that offers users a single point of access to all customer-facing support services including user forum, knowledge base, product.

Portland, Oregon, United States

In this role I led the effort to launch the new Elemental User Community, a customer-facing platform that allows customers a single point of access to all customer-facing support services.

Portland, Oregon Area

In this expanded role, I'm managing all of NEEA's community-focused programs, which include ConduitNW.org, the online community for energy efficiency professionals, and NEEA's annual collaboration conference, where ~500 attendees gather for 3 days to share, learn, and network with one another on the topic of energy efficiency. In addition to these.

Portland, Oregon Area

• NEEA is a non-profit focusing on advancing electric utilities’ energy efficiency programs. Because of my digital marketing background and expertise in online community management (B2b and B2C), I was recruited to.
• Develop market-facing digital strategies, from vision to metrics and measurement
• Develop annual digital marketing and content plans which have increased recruitment by 600% while maintaining engagement levels of 6% annually
• Administer editorial calendar, social media and thought-leadership content plans that have increased site pageviews by 10% and time on site by 25%.
• Manage $1.2 million product development budget and schedule
• Successfully deliver integrated marketing plans for regional conferences

Portland, Oregon Area

Author articles on advanced Facebook marketing strategies, especially related to community management best practices and engagement tactics.

Portland, Oregon Area

• SingleFeed is a software-as-a-service that provides data feed management solutions to e-commerce and online marketing firms.
• Successfully managed campaigns for dozens of top online retailers including Lee Jeans, Wolverine International, Tommy Bahama, Adobe Software, and The Oprah Store
• Developed new product service tiers to optimize revenue and retention
• Co-managed online customer community, including development of self-help documentation
• Maintained strong relationships with key shopping engine partners such as Amazon.com, Google, Shopping.com and others
• Leveraged Salesforce (CRM) software to improve client services and reduce corporate costs through automation and segmentation

Portland, Oregon Area

Aperion Audio is a national e-commerce retailer focusing on mid- to high-end home audio products. In this role I spearheaded the company community program, which involved launching an online community website (visible at http://www.aperionaudio.com/blog/community). Through numerous sales and marketing efforts, facilitated increase in online sales from.

Digital Marketing Strategies

Coursework: Digital Strategy, Social Media Marketing, Search Engine Marketing, Web Analytics, and Best Practices - Integrating Digital.

Bs Arts & Letters, Summa Cum Laude, Communication, Environmentalism, Arts