Ben Lazarus-Pearce Email & Phone Number

Bracknell, Gb

Bracknell, Gb

Reading, England, United Kingdom

Temporary role during the Covid-19 pandemic

Reading, United Kingdom

- Managed a portfolio of high-risk corporate customers, developing strategic relationships, and providing an exceptional customer experience. - Built a reputation as a trusted advisor to my customers through proactive management of the relationship and regularly adding value. I achieved 100% of my customer satisfaction and key customer retention targets. - Built a deep understanding of my customers’ businesses, and coached them towards their goals by promoting best practice, and identifying opportunities through regular business reviews. - Exceeded portfolio growth targets through cross selling and up-selling customer centric solutions, as well as managing a pipeline of new business opportunities.- First point of contact for my customers, orchestrating the right internal resources to support their changing needs. Responsible for managing the overall account relationship, being proactive in communicating new products and features, and providing advice and training.- Completed the onboarding process for new customers, and delivered regular training sessions for new products to ensure high adoption rates and continued satisfaction. - Identified and proactively managed potential at risk clients to ensure renewal was a formality. - Ensured continuous improvement by identifying common challenges and working with the relevant teams to improve the customer journey. - Worked as a consultant for the bank’s digital transformation project teams, guiding them on features, functionality, and communication. I was particularly involved with the roll out of Office 365 and Microsoft Dynamics, where I also provided training, increased adoption levels, and ensured a smooth roll-out to the region. - Provided leadership to the support team, coaching them to generate ideas and a strategy for income generation and business development.

Reading, England, United Kingdom

- Built and maintained relationships with key decision-makers through to operational contacts.- Supported customers by identifying issues and efficiencies, creating tailored solutions, and leveraging internal product specialists to meet their changing needs.- Implemented bespoke relationship strategies resulting in portfolio growth and 100% customer satisfaction.- Prepared risk-based analyses of customers for submission to the bank’s underwriters.

Reading, England, United Kingdom

- Monitored market activity and identified potential opportunities for new business growth. - Presented new business acquisition strategies to the management team for consideration. - Organised hospitality and thought leadership events for professionals and prospects to build relationships.- Project managed the on-boarding of new relationships and providing a seamless transition to the relationship teams.

Reading, England, United Kingdom

- Managed the operational level relationship with customers and resolving escalated queries. - Monitored the team's performance metrics to assist the directors in achieving their targets. - Planned product focused business development strategies with internal stakeholders to drive income growth within our customer base.

Reading, England, United Kingdom

- Worked with my customers to ensure their operational needs were met. - Developed bespoke customer service strategies which resulted in improved customer satisfaction scores.