Ben Plaetzer Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Responsibilities:~ Development of the Enterprise Portfolio Management Framework to establish a single guideline for the portfolio management practices within UnitingCare. Manage the transformation activities for the restructure of UCQ’s Marketing team.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Responsibilities:~ Product Manager in the digital commerce business division responsible for managing a team of 35 resources to manage the global digital commerce flights product offering. ~ Managing the program of work through quarterly product roadmap refinements, program increment refinements and detailed sprint plan development.~ Working closely with the executive team to align the product roadmap to meet strategic business objectives. Key Achievements:~ Leading the product team through strong digital travel revenue and booking number growth.~ Delivering international product enhancements such as integrating South African business onto Flight Centre‘s booking platform.~ Managing product design workshops and developing product roadmaps to inform executive leadership and other key stakeholders.~ Developed the project plan and managed the project for the transition of 150 franchise agents to anexternal member model.~ Developed a business plan and high-level project plan for rebranding on of Flight Centre’sinternational brands.

Brisbane, Queensland, Australia

Responsibilities:~ Responsible for developing a detailed project plan to define key project deliverablesand milestones.~ Manage the project team for the analysis and design phase to define businessrequirements, business processes, user stories, and solution design for QUT's DigitalMarketing team.Achievements:~ Managed the implementation of the Salesforce pilot solution for the QUTeX faculty to enabled lead and opportunity management in Salesforce CRM.

Brisbane, Australia

Working collaboratively with the Executive and Senior Leadership Team to select, prioritise, and assess the project portfolio to achieve Energy Super’s strategic and operational objectives and manage the governance framework and execution of the project portfolio to meet agreed schedule, budget and quality measures.

Brisbane, Australia

Responsibilities:~ Engaging with Executives, Senior Managers, and other internal and external project stakeholders to manage the project roadmap, confirm project scope and objective, and find agreement on solution options.Achievements:­~ Managed the due diligence phase for Energy Super for the merger between Energy Super and LGIA Super (now Brighter Super)~ Coordinated all merger activities for Energy Super stakeholders to achieve successor fund transfer~ Managed the design, architecture and delivery of key strategic business projects such as the implementation of Salesforce CRM platform, upgrade of Contact Centre telephony system, or MuleSoft’s Anypoint API platform.~ Managed several legislative and regulatory projects to ensure business compliance. ­

Brisbane, Australia

Responsibilities:­~ Worked closely with key business and IT stakeholders to prioritise, plan and lead the development and implementation of project deliverables to satisfy business strategies and objectives.­~ Collaborated with the PMO to implement a consistent governance approach across the program of work.Achievements:­~ Completed a program wide impact assessment to capture scope changes as part of a budget re-adjustments.­~ Collated all mandatory governance artefacts for key program initiatives to ensure the program of work is managed within PMO assurance guidelines.

Brisbane, Australia

Responsibilities:­~ Provided project management expertise applying Queensland Rail’s project delivery framework.­~ Managed internal and external stakeholders including Queensland Rail business units and staff, government bodies, and external service providers. Achievements:­~ Developed the project plan and managed the 30 year strategy development for the long distance transport services of Queensland Rail applying a customer design approach by conceptualising a detailed customer journey map; proactively consulted with internal and external stakeholders and contracted Queensland Treasury Corporation for the development of a comprehensive financial model ­~ Contributed to the business case development for the renewal of Queensland Rail’s Contractor Work Health and Safety Management System evaluating resource requirements, project cost, delivery time line, project governance structure, and change impact.

Brisbane, Australia

Responsibilities:­~ Developed agreed project artefacts based on QSuper’s project delivery framework for business and digital projects.­~ Collaborated with change management specialists to identify business readiness and define change requirements.­~ Led business improvement initiatives for the Portfolio Office to enhance QSuper’s project delivery framework.Achievements:­~ Applied an Agile development approach to deliver the digitisation of QSuper’s member magazine; managed a cross functional team, consistent of product owners and vendor specialists, to deliver agreed project deliverables and business benefits within budget and agreed time line­~ Executed all stages of the Customer Based Design methodology to identify and validate improvements to the customer experience during the changing jobs life stage event; the novelty of the customer design methodology to QSuper required the establishment of effective project controls including risk and issue management, stakeholder engagement and communication, regular quality and benefits reviews and a thorough lessons learned analysis. ­~ Engaged with cross functional business stakeholders to define the implementation approach to adopting a new customer segmentation and engagement strategy. ­~ Provided project management expertise to the design stage for the development of a target operating model that reflects the QSuper 2015 -18 group strategy including the creation of a detailed milestone plan, project governance structures and reporting processes.

Brisbane, Australia

Responsibilities:­~ Executed business improvement initiatives that contributed to Bupa’s continual improvement of business KPI's.­~ Developed business cases for organisational development and improvement initiatives.­~ Designed and implemented change plans to ensure successful benefits realisation.Achievements:­~ Executed the development of a people capability program for more than 700 consultants at Bupa within a 12 months’ timeline.­~ Improved Bupa’s in store cash handling processes reducing in-store cash holdings by over $500k nationwide.­~ Coordinated the change activities within Retail for rolling out the new myBupa member webpage ensuring change readiness of 550 member facing staff. ~ Chaired the review of Bupa’s Security Manual and implemented process change in 100 retail stores which reduced store managers time with compliance activities by 20%.

Brisbane, Australia

Responsibilities:­~ Provided project management expertise for all stages of the system development life cycle. ­~ Applied appropriate project management methodologies to suit the needs of individual projects and to establish quality and governance standards.­~ Engaged with Business Analysts and Solution Architects to understand business requirements and to define solution options.­~ Worked closely with change management specialists to carry out stakeholder impact analysis and to coordinate change activities to maximise benefit realisation.Achievements:­~ Managed the Agile development stage and consecutive data migration and business readiness activities for the transition of Bupa’s Corporate CRM solution from Salesforce to Microsoft Dynamics delivering the agreed project scope within agreed budget, time and quality.­~ Managed the development life cycle for the integration of two core platforms to enable the exchange of critical business information within budget, time and quality; the solution reduced time for front line consultants to access critical business information by 60%.­~ Accomplished the enhancement of a key platform to improve customer invoicing and financial tracking within budget, time and quality; the solution reduced customer call volume by 80%.

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

Duesseldorf, Germany

Frankfurt Am Main Area, Germany

Duesseldorf, Germany

Mba, Finance And Entrepreneurship, 5.6

University Degree In Management Science And Industrial Engineering, Wirtschaftsingenieurwesen

Master’S Degree, Management Science And Industrial Engineering

International Business Administration

Education record